Customer Success
About The Position
Standard Metrics is an AI-driven financial data platform that helps investors and portfolio companies make forward-looking decisions through automated reporting and benchmarking tools. The company is backed by 8VC, Spark Capital, and other investors, and serves leading VC and PE firms. The Customer Success team owns the complete post-sales lifecycle for customers, including platform adoption, retention, and contract renewals. In this role, you will build trusted relationships with customers, understand their business needs and goals, help them realize value from the platform, and collaborate with Sales, Data, Product, and Engineering teams to improve customer outcomes and the platform. You will manage a book of customers, own renewals and upsells, and act as a customer advocate.
Requirements
- At least 2 years of relevant experience in a client-facing role.
- A track record of developing strategic customer relationships, identifying business goals, and driving value realization to support retention and referenceability.
- Experience managing and closing renewals and upsells.
- Strong executive presence and the ability to navigate customer organizations at all levels.
- Experience presenting to C-level executives and influencing internal and external decision-makers.
- Ability to work in a high-growth environment, take on projects, and work independently.
- Strong time-management and prioritization skills, empathy for customers, and excellent written and verbal communication abilities.
Nice To Haves
- Experience in customer success or account management.
- Passion for technology, startups, entrepreneurship, and/or venture capital.
Responsibilities
- Cultivate long-term customer relationships and connect with stakeholders from senior executives to power users.
- Understand customers’ business requirements, challenges, and goals to drive successful outcomes, increase customer lifetime value, and develop references and testimonials.
- Manage customer relationships throughout the lifecycle, from deployment and adoption through growth and contract renewal.
- Drive platform utilization across customer teams and recommend best practices to increase adoption.
- Own renewals and upsells for an assigned customer portfolio, identify and address churn risk, and forecast future revenue growth.
- Lead recurring Partnership Reviews to align on business priorities, review product usage and insights, and discuss the product roadmap and upcoming enhancements.
- Represent customers to Product and Engineering teams and ensure their needs are heard and prioritized.
Benefits
- Competitive equity package.
- Medical, dental, and vision insurance coverage for employees and dependents in the USA; international employees receive health coverage matched to local standards.
- Flexible vacation; employees commonly take 3–4 weeks in addition to holidays, with no firm rules.
- 12 weeks of paid parental leave for new parents in the USA; international parental leave is matched to local standards.
- Access to company business metrics and financial information.
- Recurring company offsites, with travel for the team to meet, plan, bond, and innovate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
