Customer Success Manager
About The Position
The role involves owning the Cincinnati metro area, visiting skilled nursing facilities to build relationships with Administrators and Directors of Nursing, and scheduling alignment calls with Dr. Morris and the Director of Revenue Operations. The focus is on building trust within facilities and securing meetings, rather than direct sales. The position emphasizes a partnership approach, where the representative is seen as part of the clinical care team. The ideal candidate is someone who learns quickly, is friendly and personable, and can follow a system, keep notes, and build relationships. The company is not looking for traditional marketing representatives from other SNF vendor companies, but rather someone who can establish a different kind of presence.
Requirements
- Reliable vehicle and valid driver's license.
- Able to pass a background check and meet facility visitor requirements.
- A professional, trustworthy, kind presence in a healthcare setting.
Nice To Haves
- Learn quickly and are incredibly friendly/personable.
- Good at following a system, keeping notes, and making friends.
Responsibilities
- Repeatedly visit a set route of facilities across your metro.
- Build repeat relationships with front desk staff, Administrators, and DONs.
- Set up alignment calls with both the Administrator and the DON attending.
- Log every visit and meeting in HubSpot.
- Keep a clean pipeline so every booked call is ready for a smooth handoff.
Benefits
- health, dental, and vision insurance
- 401(k)
- Mileage & Travel reimbursed at company rate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
