Customer Success Consultant

Grande • Fond du Lac, WI

7d

About The Position

Grande is seeking a Customer Success Consultant to serve as a trusted advisor to independent pizzeria and Italian restaurant owners. The consultant manages a portfolio of operators, using business insights, market data, and tailored marketing solutions to help grow sales, strengthen customer loyalty, and achieve business goals. The role involves building long-term relationships, leading consultative conversations, and overseeing the execution of marketing and business development programs in partnership with operators, sales teams, vendors, and internal stakeholders.

The position combines business consulting, account management, project coordination, and program execution. The consultant balances strategic recommendations with operational support, including campaign execution, order processing, payment collection, vendor coordination, issue resolution, and ongoing customer service. This role requires managing multiple projects, deadlines, and customer needs while maintaining accuracy, organization, and a high level of service.

Requirements

• A four-year bachelor’s degree in Marketing, Business, or a related field; an equivalent combination of experience and education may be considered.
• At least three years of B2B sales experience.
• Experience developing customer marketing plans.
• Customer service experience.
• Ability to think critically and communicate clearly and effectively.
• Ability to multitask while providing high-quality support to customers and internal resources.
• Proficiency with Microsoft Office products.
• Strong interpersonal skills and the ability to work both collaboratively and independently.
• Strong attention to detail.

Nice To Haves

• Prior experience in sales planning, sales training, and marketing program development or execution.
• Knowledge of the printing industry and digital marketing.
• Prior restaurant industry experience.
• Experience with project management tools and project management.
• Database experience.
• Experience with a customer management system.

Responsibilities

• Manage a portfolio of operator relationships and coordinate the execution of marketing programs and services.
• Balance consultative business discussions with campaign execution, order processing, payment collection, vendor coordination, issue resolution, and ongoing customer support.
• Develop, implement, and manage operator marketing initiatives, including direct mail campaigns, promotional programs, and other marketing services.
• Act as a liaison among operators, vendors, sales teams, designers, and internal stakeholders to support successful project execution and customer satisfaction.
• Prioritize and manage multiple projects, deadlines, and operator needs in a fast-paced environment while maintaining accuracy, organization, and service quality.
• Understand operators’ needs and provide products and services that fit those needs.

Benefits

• Low-cost onsite clinics.
• Free onsite fitness center.
• Free healthy snacks throughout the facility.
• Health and wellness reimbursement program.
• Associate cheese purchasing program.
• Two-year mentorship program.
• Relaxation rooms, based on location.
• Coffee and gelato bar, based on location.
• Paid parental leave.
• Career growth opportunities and support for work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level