Customer Success Consultant

Grande Cheese Company • Fond du Lac, WI

8d

About The Position

Grande is seeking a Customer Success Consultant to serve as a trusted advisor to independent pizzeria and Italian restaurant owners. The role manages a portfolio of customers and uses business insights, market data, and tailored marketing solutions to help grow sales, strengthen customer loyalty, and support business goals. It combines business consulting, account management, project coordination, and program execution, balancing strategic recommendations with day-to-day operational support.

The consultant builds long-term customer relationships, leads consultative conversations, and oversees the execution of marketing and business development programs. The role partners with operators, sales teams, vendors, designers, and internal stakeholders to deliver successful projects and customer support.

Requirements

• A four-year bachelor's degree in Marketing, Business, or a related field is required; an equivalent level of experience and education may be considered.
• At least three years of business-to-business (B2B) sales experience is required.
• Experience developing customer marketing plans is required.
• Customer service experience is required.
• Ability to think critically and communicate clearly and effectively.
• Ability to multitask while providing high-quality support to customers and internal resources.
• Proficiency in Microsoft Office products.
• Strong interpersonal skills and the ability to work closely with others as well as independently.
• Strong attention to detail.

Nice To Haves

• Prior experience in sales planning, sales training, and marketing program development or execution.
• Knowledge of the printing industry and digital marketing.
• Prior restaurant-industry experience.
• Experience with project management tools and project management.
• Database experience.
• Experience with a customer management system.

Responsibilities

• Manage a portfolio of Operator relationships while coordinating the execution of marketing programs and services.
• Balance consultative business discussions, campaign execution, order processing, payment collection, vendor coordination, issue resolution, and ongoing customer support.
• Develop, implement, and manage operator marketing initiatives, including direct mail campaigns, promotional programs, and other marketing services.
• Serve as a liaison between operators, vendors, sales teams, designers, and internal stakeholders to ensure successful project execution and customer satisfaction.
• Prioritize and manage multiple projects, deadlines, and operator needs in a fast-paced environment while maintaining accuracy, organization, and service quality.
• Understand customer needs and provide products and services that fit those needs.

Benefits

• Low-cost onsite clinics.
• Free onsite fitness center.
• Free healthy snacks throughout the facility.
• Health and wellness reimbursement program.
• Associate cheese purchasing program.
• Two-year mentorship program.
• Relaxation rooms, based on location.
• Coffee and gelato bar, based on location.
• Paid parental leave.
• Career growth opportunities and support for work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level