Sr. Computer Product Specialist

BrandsMart•Deerfield Beach, FL

About The Position

The Sr. Computer Product Specialist greets customers and provides information about BrandsMart USA and BrandsMart Service Company products and services. The role sells merchandise and extended service plans, explains service contracts accurately, and maintains strong knowledge of assigned products and competing offerings. The specialist also supervises the Product Specialist Team in the assigned department, supports sales, maintains displays and the selling area, and assists with inventories and shopping reports as required.

Requirements

At least three years of prior retail experience, preferably in a customer-contact area.
Ability to read English, or another language required at a specific location, well enough to read invoices, repair orders, faxed requests, and similar materials.
Basic English writing skills for orders, requests, and other necessary correspondence.
Spoken fluency in English, or another language required at a specific location, sufficient to communicate with customers and understand their responses.
Basic math skills, including multiplication, addition, subtraction, and division, to verify merchandise amounts, costs, and quantities.
Ability to occasionally grasp, lift, or otherwise move goods weighing up to 25 pounds.
Sufficient manual dexterity in at least one hand to operate computer terminals and other electronic equipment and complete paperwork manually.
Typing speed of at least 20 words per minute with no errors.
Education and experience equivalent to graduation from high school or college, or another combination of education, training, or experience that provides the stated qualifications.

Nice To Haves

Current BrandsMart USA employees will be given preference.
Fluency in a language other than English may be required at facilities in areas where that language is necessary.

Responsibilities

Supervise the Product Specialist Team in the assigned department.
Swipe and override prices.
Assist Product Specialists in closing sales.
Greet customers.
Sell company merchandise according to the current pricing policy.
Sell and accurately explain BrandsMart USA service contracts and ensure they are correctly added to sales invoices.
Maintain a high level of product knowledge in the assigned department, including by attending company- and manufacturer-sponsored training.
Stay informed about competitors, including their policies, prices, and product assortments; complete shopping reports on specific competitors when assigned by store management.
Take physical inventories as required.
Clean and maintain the selling area or counter area using basic cleaning supplies.
Change, arrange, or straighten selling displays.