Sr. Client Success Manager - ITEU Global Enterprise

Gartner • Irving, TX

8d • Hybrid

About The Position

The Sr. Client Success Manager is part of Gartner’s Client Success team, which follows a Client for Life Philosophy. The role ensures clients receive value exceeding their investment by understanding their business priorities, uncovering challenges, and identifying ways Gartner can support effective business decisions. The position includes onboarding clients, demonstrating the value of Gartner services, and stimulating engagement with products used by large, multinational client teams.

The manager partners with technology and business leaders, develops consultative engagement plans, and builds relationships across stakeholder groups. The role analyzes client engagement, priorities, and organizational dynamics to identify opportunities for greater impact, while coordinating across Gartner teams, products, and subject matter experts to provide a seamless client experience. The manager also identifies risks, gaps, and growth opportunities, develops action plans, and helps executive stakeholders connect technology decisions to broader business outcomes.

Gartner describes its work as supporting enterprise leaders with objective business and technology insights. The company offers a hybrid work environment, with flexibility to work virtually when productive and opportunities to collaborate with colleagues in person.

Requirements

• 5+ years of client-facing experience in customer success, consulting, account management, strategy, business operations, sales, or related fields.
• Strong executive communication and stakeholder management skills.
• Bachelor's degree required.

Nice To Haves

• Experience working with enterprise or Fortune 1000 organizations.
• MBA or equivalent business, consulting, or enterprise leadership experience strongly preferred.
• Curiosity about industries, business models, and the challenges facing large organizations.
• Ability to connect information from multiple sources to develop thoughtful recommendations and insights.
• Ability to build credibility with stakeholders and develop trusted business relationships.
• Ability to balance execution excellence with strategic thinking.
• Effectiveness in fast-paced, evolving, and often ambiguous environments.

Responsibilities

• Partner with technology and business leaders to understand strategic priorities, challenges, and opportunities.
• Facilitate consultative discussions that translate business objectives into actionable engagement plans.
• Build relationships across stakeholder groups and help clients maximize the value of their Gartner investment.
• Analyze client engagement, business priorities, and organizational dynamics to identify opportunities for increased impact.
• Coordinate across Gartner teams, products, and subject matter experts to deliver a seamless client experience.
• Proactively identify risks, gaps, and growth opportunities and develop action plans to address them.
• Communicate effectively with executive stakeholders and help clients connect technology decisions to broader business outcomes.
• Onboard clients, demonstrate the value of Gartner services, and stimulate client engagement with products used by large, multinational teams.

Benefits

• Competitive salary and highly competitive compensation.
• Generous paid time off policy.
• Charity match program.
• Medical, dental, and vision plans.
• Parental leave.
• Employee Assistance Program (EAP).
• 401(k) matching, including a match of up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Professional development and unlimited growth opportunities.
• Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan, as applicable.
• Hybrid work environment with flexibility to work virtually when productive.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior