Sr. Account Manager, Client Success
About The Position
As a Sr. Account Manager on the Client Success team, you will manage relationships with GoodRx’s top-tier pharmaceutical and agency clients. You will support client satisfaction and contract renewals by delivering high-impact campaigns on time and to a high standard, while driving contract expansion through proactive account management and collaboration with Sales. The role involves coordinating tailored solutions across internal teams, analyzing campaign performance, identifying growth opportunities, and maintaining long-term client relationships. The position calls for experience in pharmaceutical account management, digital marketing, healthcare technology, and pharmaceutical regulatory review.
Requirements
- At least 5 years of professional experience in pharmaceutical client and account management.
- Strong written and verbal communication skills, excellent relationship-management skills, and sharp attention to detail.
- Familiarity with pharmaceutical regulatory review (MLR / PRC).
- Ability to apply analytics and data to a value proposition.
- Willingness to think critically and solve problems in new or creative ways.
- Curiosity and interest in healthcare technologies.
- Familiarity with CRM software such as Salesforce and project-management platforms such as JIRA or TaskRay.
Responsibilities
- Collaborate with internal subject matter experts, including Business Intelligence, Advertising Operations, Product Management, and Marketing, to deliver contracted, tailored customer solutions.
- Work with a dedicated Account Associate, delegating tasks to support seamless execution and client satisfaction.
- Manage implementation by ensuring stakeholders deliver required work on time and within client expectations.
- Analyze and deliver monthly program metrics to demonstrate program ROI and provide insights that help clients achieve business goals.
- Own and lead top-account quarterly business reviews (QBRs), presenting performance insights, strategic recommendations, and optimization opportunities.
- Lead internal account-planning sessions with Sales to align on account growth strategies, renewal planning, and expansion opportunities.
- Identify and drive lead-generation opportunities with Sales, using program insights and customer feedback to uncover new business opportunities.
- Partner with Sales to support new business development and organic account growth, including upselling and optimization where applicable.
- Work with clients and agency partners to manage the regulatory review submission process.
- Oversee creation of visual program examples using the enterprise CMS tool.
- Stay current on industry trends, digital marketing best practices, and pharmaceutical regulatory requirements.
- Review and comply with company safety and security policies and procedures, watch for potential security threats, and communicate concerns to the Security Team.
Benefits
- Annual cash bonuses or commission and annual equity grants for most positions.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Employee stock purchase plan (ESPP).
- Unlimited vacation.
- 13 paid holidays.
- 72 hours of sick leave.
- Mental wellness and financial wellness programs.
- Fertility benefits.
- Generous parental leave.
- Pet insurance.
- Supplemental life insurance for employees and dependents.
- Company-paid short-term and long-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
