Account Manager- Client Success

VIVIO Health•Remote, UNITED STATES

1d•$80,000 - $85,000

About The Position

VIVIO Health is seeking an Account Manager to manage and nurture relationships with an assigned group of customers, providing exceptional service and support for their programs. The role requires understanding customer needs, resolving issues, and ensuring effective delivery of VIVIO’s services. The Account Manager collaborates with the Customer Success, Sales, Member Experience, and Engineering teams and reports directly to the VP of Client Success. Travel of 25%–30% may be required to support client relationships and business objectives.

Requirements

At least 5 years of experience in benefits consulting, pharmacy benefit management, or a related field.
Strong understanding of pharmacy benefit programs and industry practices.
Strong project management skills and ability to manage multiple clients and projects simultaneously.
Customer-focused mindset and commitment to high-quality service.
Ability to thrive in a high-volume, fast-paced, evolving team environment.
Strong analytical and problem-solving abilities.
Ownership, reliability in meeting deadlines, and consistent communication.
Exceptional organizational skills, effective prioritization, and attention to detail.
Strong interpersonal and communication skills and ability to build client rapport and trust.
Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.
Genuine passion for serving clients and delivering an exceptional experience.
Must be authorized to work in the United States on a full-time basis without employer support or sponsorship now or in the future.

Nice To Haves

Bachelor’s degree in business, Pharmacy, Healthcare Administration, or a related field.

Responsibilities

Serve as the primary point of contact for assigned accounts and foster strong, long-lasting client relationships.
Understand customer needs and objectives and provide tailored solutions and support.
Manage the day-to-day operations and administration of VIVIO programs for assigned customers.
Prepare and present regular reports on program performance, utilization, and financial metrics to customers and their consultants.
Track and report key performance metrics.
Assist with Customer Success projects.
Communicate VIVIO’s value proposition and identify upsell and program-enhancement opportunities.
Prepare, coordinate, and deliver quarterly and annual business reviews, including program performance, outcomes, and strategic recommendations.
Promote client retention, satisfaction, and account growth through proactive engagement and strategic planning.
Monitor client satisfaction and address issues or concerns in a timely manner.
Collaborate with internal teams to resolve client problems and deliver exceptional service.
Develop and execute strategies to improve client retention and satisfaction.
Use critical thinking, creative problem-solving, and sound judgment to resolve client issues.
Represent the voice of the customer within the organization and advocate for client needs and feedback.
Gather and relay customer feedback to inform product development and service improvements.
Manage stakeholder expectations and maintain alignment with project goals.