Client Success Manager (Account Manager Experience)
About The Position
Rebar is hiring a Client Success Manager to own client relationships after onboarding is handed off by the Implementation team. The role focuses on driving product adoption, solving day-to-day client problems, and ensuring clients get value from Rebar’s workflows. The Client Success Manager acts as an operator, problem-solver, and product feedback loop, partnering with clients and internal teams to improve the software and its impact in the field. This is a high-intensity, high-ownership role suited to someone who wants to help build products and shape how AI is used in the commercial HVAC, electrical, and plumbing industries. The position is full-time and on-site in New York City’s Flatiron District.
Requirements
- At least 2 years of experience in customer success, account management, or tech sales.
- Strong people skills and commitment to delivering an exceptional client experience.
- Proactive and confident on calls and video.
- Ability to work under pressure, manage multiple priorities, and thrive in a fast-paced environment.
- Comfort with technical products and strong commercial instincts.
Nice To Haves
- Startup experience in 0-to-1 or 10-to-100 growth, ideally in construction technology.
- B2B SaaS experience, especially in construction or legacy industries.
- Hands-on experience with in-person client implementations.
Responsibilities
- Serve as a product expert and trusted advisor to clients, from individual users to key stakeholders.
- Collaborate with founders, Sales, Implementation, and Engineering to surface client insights, represent the client perspective, and influence the product roadmap.
- Maintain the client management section of the CRM and ticketing and messaging systems.
- Conduct proactive outreach to engage clients, improve user experience, support account growth, and facilitate contract renewals.
- Use data to identify trends, improve user experience, drive product adoption, and reduce churn.
- Manage client expectations and escalations with strategic tact and urgency.
- Help design and document scalable client success playbooks.
- Respond to client messages and emails, conduct video calls, demo features, and run remote training sessions for clients or branches.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Free lunches and dinners
- Equity grant
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
