Sr. Manager, Enterprise Customer Success - Select
About The Position
Samsara’s Select Customer Success team partners with enterprise customers to understand their businesses and challenges, advise them on how to use the platform to meet their goals, and help them continuously realize value from Samsara’s solutions and services. The team manages the customer lifecycle after onboarding through adoption, advocacy, and renewal. The Sr. Manager will lead a team of Customer Success Managers and enhance and scale the team’s success motion. The role combines strategic thinking, leadership, and a focus on customer outcomes. It is remote within the United States, except for the listed excluded locations. An ideal candidate is in the Eastern or Central time zone and can travel within the United States for customer meetings and events, up to 25%.
Requirements
- At least 8 years of experience in Customer Success, account management, or consulting.
- At least 3 years in management positions, including recruiting and retaining top talent.
- Experience with customers with $1 million or more in annual contract value (ACV).
- Experience with Enterprise SaaS.
- Ability to travel within the United States for customer meetings and events, up to 25%.
- Experience delivering structured value to achieve measurable business outcomes using a defined engagement methodology.
- Exceptional executive stakeholder management and communication skills, emotional intelligence, and prioritization, including engagement with customer VP+ stakeholders and Samsara’s C-suite.
- Proven ability to build trust and communicate effectively with stakeholders ranging from customer executives to day-to-day users, as well as internal teams including Sales, Product, Engineering, and Finance.
- Solutions-focused, with strong problem-solving skills and a bias for action.
- Ability to think strategically while executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when addressing customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor’s degree from a four-year institution.
Nice To Haves
- Experience leading a team whose members each managed a portfolio of 8–20 accounts.
- Experience using Gainsight.
- Passion for going above and beyond for customers and team members.
- Proven ability to partner with account executives on commercial expansion strategies.
- Strong program management experience.
- Strategic consulting experience.
Responsibilities
- Ensure ongoing success and value realization for Samsara’s enterprise customers.
- Define and execute long-term strategies for the Select Customer Success team to support excellent service.
- Find and develop the next generation of Customer Success Managers at Samsara.
- Keep executives informed of progress and advocate for change when needed.
- Lead by example and be willing to get hands-on.
- Champion and model Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team.
- Hire, develop, and lead an inclusive, engaged, high-performing team.
Benefits
- Professional development stipend.
- Comprehensive health plans.
- Parental leave plans.
- Flexible, employee-led remote work model.
- Compensation includes base salary, performance-based bonus or variable pay, and equity for eligible roles.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
