Client Success Manager - Enterprise Accounts

FIXD Automotive • Atlanta, GA

4d • $80,000 - $100,000

About The Position

AppraisalPRO’s Client Success Managers own customer relationships from onboarding and ongoing support through account expansion. They are responsible for ensuring that customers in their portfolio continually find value in the AppraisalPRO system. AppraisalPRO is FIXD’s business-to-business product for dealerships, supporting vehicle appraisals with trade-in problem detection, estimated reconditioning costs, consumer-facing condition reports, and analytics. The product integrates with dealership inventory management systems such as vAuto.

The role includes onboarding dealership customers, providing initial training, resolving technical issues in coordination with internal engineering teams, monitoring product usage proactively, and building trusted relationships with key decision-makers. Client Success Managers also seek referrals, identify opportunities to recommend other AppraisalPRO products, and share recommendations for platform and user-experience improvements with Product and Engineering.

On-target earnings (OTE) are $80,000 to $100,000.

Requirements

• Ability to quickly build relationships and trust.
• Excellent interpersonal skills.
• Strong written and verbal communication and presentation skills.
• High responsiveness.
• Ability to multitask and prioritize.
• Passion for providing top-notch customer service.

Nice To Haves

• Experience in the franchise dealership industry.

Responsibilities

• Onboard dealership customers to AppraisalPRO and conduct initial training.
• Help customers resolve technical issues quickly and effectively, coordinating with internal engineering teams as needed.
• Monitor product usage proactively to identify potential issues or warning signs.
• Build rapport and trust with key decision-makers and serve as a trusted advisor.
• Secure referrals to prospective dealership customers from existing customers.
• Understand customer needs and recommend other AppraisalPRO products that may address them.
• Present recommendations for platform and user-experience improvements to the Product and Engineering teams.

Benefits

• Medical, dental, and vision health care plan coverage for the employee and family.
• 401(k) with a 5% match.
• Paid time off, including vacation, sick time, and public holidays.
• Training and development.
• Free food and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed