Client Growth & Success Principal Manager- Enterprise Accounts

Twin Health

8h • $150,000 - $175,000 • Remote

About The Position

Twin Health is seeking a Principal Manager, Client Growth & Success to build strategic partnerships with large, complex enterprise organizations and drive measurable client and member outcomes. The role serves as a trusted strategic advisor to clients, navigating HR, benefits, clinical, operational, financial, and executive stakeholder groups and aligning cross-functional teams around client goals. The successful candidate will help maximize program adoption, member engagement, clinical outcomes, client satisfaction, retention, and long-term partnership value.

The position owns client relationships and the renewal lifecycle for an enterprise portfolio, while identifying expansion and upsell opportunities. It develops data-driven recommendations, executive business reviews, ROI analyses, adoption strategies, and client success materials. Internally, the role coordinates with teams including Implementation, Clinical, Product, Analytics, Marketing, and Business Development. The position is remote and available to U.S.-based applicants authorized to work for any U.S. employer; travel may be needed. The annual compensation range is $150,000–$175,000, and the position is bonus eligible.

Requirements

• At least 8 years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare.
• Proven ability to build strategic client partnerships that drive adoption, retention, revenue growth, and long-term business value.
• Experience managing matrixed enterprise organizations with multiple executive, clinical, operational, and technical stakeholders.
• Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles.
• Exceptional relationship-building, communication, presentation, and executive influencing skills.
• Strong analytical, strategic-thinking, and problem-solving abilities, including translating data into actionable recommendations.
• Ability to influence without direct authority and lead cross-functional initiatives across diverse stakeholder groups.
• Highly organized, with strong attention to detail, accountability, and follow-through.
• Ability to navigate ambiguity and balance multiple priorities in a fast-paced, evolving environment.
• Collaborative mindset and passion for delivering measurable client outcomes.
• Willingness and ability to travel as needed.
• Must be authorized to work for any employer in the U.S.; the company is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

• Experience supporting large, complex enterprise organizations.
• Experience scaling programs across large, geographically distributed populations during periods of growth or expansion.

Responsibilities

• Build and maintain strategic relationships with executive, HR, benefits, clinical, and operational client stakeholders, aligning Twin Health’s work with organizational priorities, KPIs, and long-term goals.
• Navigate complex enterprise organizations and align divergent stakeholder priorities.
• Develop expertise in Twin Health programs, clinical operations, implementation, and growth marketing to advise clients strategically.
• Provide data-driven recommendations to improve adoption, member engagement, clinical outcomes, and client satisfaction.
• Prepare and deliver executive business reviews, ROI analyses, and strategic recommendations tailored to client goals.
• Monitor client health, identify risks, and develop mitigation strategies to improve satisfaction, adoption, retention, and partnership success.
• Proactively drive client momentum and decision-making through recommendations and clear next steps.
• Align HR, benefits, clinical, operational, financial, and member experience objectives to influence adoption.
• Develop client success stories, testimonials, case studies, and reference opportunities with high-performing clients.
• Develop and execute strategies to increase program adoption, stakeholder engagement, and member participation.
• Use data and performance insights to identify optimization and continuous-improvement opportunities.
• Collaborate with Marketing on client success stories, case studies, and referenceable proof points.
• Support and lead client events, webinars, and strategic initiatives that strengthen engagement and partnership value.
• Own and manage the full client renewal lifecycle for the portfolio.
• Identify and secure expansion and upsell opportunities aligned with evolving client priorities.
• Surface renewal and expansion risks early and partner cross-functionally on mitigation plans.
• Serve as the strategic point of contact for enterprise partnerships, coordinating with Implementation, Clinical, Product, Analytics, Marketing, and Business Development.
• Partner with client leaders to identify workflow optimization, operational improvements, and strategic growth opportunities.
• Partner with Member Marketing on promotional strategies and engagement toolkits to drive adoption and measurable impact.
• Proactively solve problems, operate with urgency, and lead through influence to meet client and business objectives.
• Perform other duties as assigned.

Benefits

• Bonus eligible compensation.
• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents and 8 weeks for non-delivering parents.
• 100% employer-sponsored healthcare, dental, and vision coverage for the employee, with 80% coverage for family.
• Health Savings Account and Flexible Spending Account options.
• 401(k) retirement savings plan.
• Remote work and a high level of flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed