Client Growth & Success Manager

Twin Health

8h • $100,000 - $115,000 • Remote

About The Position

Twin Health is seeking a Manager, Client Growth & Success to own a portfolio of mid-sized employer clients and build strong relationships through a repeatable, scalable approach that supports engagement, renewals, and growth. The role partners with client and consultant stakeholders to drive satisfaction and retention, owns renewal and expansion quotas, and grows revenue across the portfolio. The manager serves as a trusted advisor and strategic partner, helping clients achieve their goals while collaborating with Marketing, Health Economics, Clinical Delivery, Partner Integration, Product, and other teams to align internal efforts with client priorities and maximize program utilization.

Reporting to the Senior Director of Client Success & Growth, this position helps drive KPIs, shape best practices, support Twin’s evolving client base, and build long-term client partnerships. The ideal candidate is organized, resourceful, customer-focused, and comfortable balancing strategic thinking with hands-on execution, ambiguity, a high volume of accounts, and quota ownership.

This is a remote opportunity for U.S.-based applicants who are authorized to work for any employer in the United States. Travel may be required as needed. The compensation range is $100,000–$115,000 annually, and the position is bonus eligible.

Requirements

• At least 3 years of experience in client success, account management, or a similar customer-facing role within a SaaS, health, or services-driven organization.
• Proven track record of driving client growth, engagement, and retention.
• Proven track record of meeting or exceeding renewal and/or upsell quotas.
• Exceptional communication and relationship-building skills.
• Strong analytical and data storytelling skills.
• Experience using data to guide prioritization.
• Ability to understand Twin’s programs, functionality, and best practices, answer client questions confidently, and present tailored solutions.
• Ability to manage a diverse client portfolio, understand client culture, priorities, and goals, and convey client needs internally to align resources.
• Experience managing a high volume of accounts and exercising sound judgment in prioritizing time and effort based on client risk and opportunity.
• Ability to build and use repeatable playbooks, templates, and one-to-many motions to serve clients efficiently at scale.
• Working knowledge of CRM tools and comfort forecasting renewals and pipeline.
• Comfort using data tools and AI to work efficiently and improve client service at scale.
• Ability to navigate large volumes of information and ambiguity, ask the right questions, analyze situations, uncover root causes, and solve challenging problems.
• Strong problem-solving abilities.
• Ability to work independently and navigate ambiguity in a fast-paced company.
• High organization, attention to detail, and follow-through.
• Collaborative mindset and passion for making a meaningful impact.
• Flexibility and agility to work cross-functionally in a fast-paced environment.
• Ability to travel as needed.
• Applicants must be based in the U.S. and authorized to work for any U.S. employer; visa sponsorship is not available.

Nice To Haves

• Experience with Salesforce; Salesforce is preferred.

Responsibilities

• Own and manage a high-volume portfolio of mid-sized employer clients as the single point of accountability.
• Build trusted relationships with client and, where applicable, consultant stakeholders, aligning on goals and KPIs.
• Develop expertise in Twin’s programs, operations, and growth strategies to advise clients effectively.
• Provide data-driven recommendations to increase engagement, improve outcomes, and maximize satisfaction.
• Prepare and deliver client reporting, including ROI analysis and business reviews using scalable templates tailored to client objectives.
• Monitor client health and mitigate risks to satisfaction and retention, using data and health signals to prioritize time.
• Turn high-performing clients into advocates through success stories, testimonials, case studies, and external promotions.
• Lead strategies to maximize program adoption and member engagement.
• Use data insights to refine client strategy and improve outcomes.
• Partner with Marketing on lifecycle campaigns that move members from registration to activation, as well as client-facing materials and success stories.
• Support and host client webinars, one-to-many programs, and special initiatives to build engagement and community.
• Manage the full renewal lifecycle for the portfolio, ensuring timely, successful outcomes and attainment of the renewal quota.
• Identify, pursue, and close expansion and upsell opportunities to achieve the upsell quota.
• Surface renewal or growth risks early and partner cross-functionally to resolve them.
• Maintain accurate, up-to-date pipeline and forecast data in Salesforce so renewals and expansions are visible and predictable.
• Serve as the central contact for client escalations, coordinating resolution across Implementation, Clinical, Product, and other teams.
• Share client insights with internal teams to inform product improvements and growth strategies.
• Collaborate with Marketing to develop promotional toolkits and campaigns that drive engagement.
• Operate with urgency and take hands-on action to meet client needs and business objectives.
• Perform other duties as assigned.

Benefits

• Competitive compensation package in line with leading technology companies.
• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents and 8 weeks of 100% paid parental leave for non-delivering parents.
• 100% employer-sponsored healthcare, dental, and vision coverage for the employee, and 80% coverage for family.
• Health Savings Account and Flexible Spending Account options.
• 401(k) retirement savings plan.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed