Client Success Manager - Client Growth

Propio • Overland Park, KS

1d • Onsite

About The Position

The Client Success Manager – Client Growth manages and grows a portfolio of client accounts, with a focus on sales-based expansion (50%), client retention (30%), and operational support (20%). This client-facing, revenue-oriented role owns strategic account growth by building trusted relationships, identifying sales opportunities, creating expansion strategies, and driving upselling and cross-selling across existing accounts. The manager prospects within client organizations, identifies new stakeholders and buying centers, positions Propio solutions to address client needs, and contributes to revenue growth, pipeline development, and long-term client value.

The role is located in Propio’s Overland Park, Kansas office and may require travel up to 20%. The Client Success Manager also represents Propio in client presentations, business reviews, training, and other initiatives, and supports the development of Client Success Administrators.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of account management, client success, or customer-facing experience; B2B experience managing a large book of business is preferred.
• Demonstrated success growing existing accounts, prospecting within client organizations, building pipeline, and meeting or contributing to revenue targets through upselling, cross-selling, and consultative selling.
• Comfort managing sales activity in a CRM, maintaining accurate opportunity records, and using account data to prioritize revenue-generating actions.
• Strong written and verbal communication and interpersonal skills, with a customer-first mindset.
• Ability to analyze data and deliver insights that drive client action and satisfaction.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint.
• Strong organizational skills and ability to manage multiple priorities with attention to detail.
• Ability to work independently and as part of a team to meet deadlines.
• Self-starter who thrives in a fast-paced, team-oriented environment.

Nice To Haves

• Salesforce experience.
• Power BI experience.

Responsibilities

• Serve as the strategic point of contact for a portfolio of clients, building relationships, understanding business needs, and positioning Propio solutions to support client objectives.
• Develop and execute account plans to increase revenue, expand service adoption, and identify opportunities across departments, locations, service lines, and stakeholders.
• Identify, qualify, and advance expansion opportunities through upselling, cross-selling, and prospecting within existing client organizations.
• Manage client projects, contracts, renewals, negotiations, and cross-functional initiatives to support service excellence, operational alignment, and favorable outcomes.
• Track opportunities, sales activity, revenue impact, and client communications in CRM systems such as Salesforce, maintaining accurate account and pipeline visibility.
• Resolve client inquiries and concerns related to billing, interpreting services, and quality while maintaining strong client relationships.
• Represent Propio through client presentations, business reviews, training, and other internal or external initiatives.
• Support the development of Client Success Administrators.
• Perform other responsibilities and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level