Client Growth & Success, Senior Manager- Enterprise Accounts

Twin Health

8h • $130,000 - $145,000 • Remote

About The Position

Twin Health is seeking a Senior Manager, Client Growth & Success to build strategic partnerships with mid-sized enterprise organizations, primarily clients with approximately 5,000 to 50,000 covered lives. The role serves as a trusted strategic advisor to clients, navigating complex benefits, HR, clinical, operational, and executive stakeholder groups to align organizational priorities and achieve measurable results. The successful candidate will help maximize program adoption, member engagement, clinical outcomes, client satisfaction, retention, and long-term partnership value.

The position manages a portfolio of enterprise clients and owns client growth and success, including adoption and engagement strategies, executive business reviews, ROI analyses, renewals, and expansion opportunities. It collaborates across Twin Health teams—including Implementation, Clinical, Product, Analytics, Marketing, and Business Development—and with client stakeholders to improve workflows, operations, and program impact. The role also supports client events and success stories and coaches and mentors Client Growth & Success Managers.

This is a remote opportunity for U.S.-based applicants authorized to work for any U.S. employer. Travel may be required as needed. The position pays $130,000–$145,000 annually and is bonus eligible.

Requirements

• At least 6 years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role in healthcare or health benefits.
• Proven track record of building strategic client partnerships that drive adoption, retention, revenue growth, and long-term business value.
• Experience working in matrixed organizations with multiple executive, clinical, operational, and technical stakeholders.
• Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles.
• Exceptional relationship-building, communication, presentation, and executive influencing skills.
• Strong analytical, strategic-thinking, and problem-solving abilities, including the ability to translate data into actionable recommendations.
• Demonstrated ability to influence without direct authority and lead cross-functional initiatives across diverse stakeholder groups.
• Highly organized, with exceptional attention to detail, accountability, and follow-through.
• Ability to navigate ambiguity while balancing multiple priorities in a fast-paced, evolving environment.
• Collaborative mindset and passion for delivering measurable client outcomes.
• Compelling presentation and storytelling skills, assessed during the recruiting process.
• Willingness and ability to travel as needed.
• Must be based in the U.S. and authorized to work for any U.S. employer; Twin Health is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

• Experience supporting mid-sized to large enterprise organizations with multiple stakeholder groups.
• Experience coaching or mentoring colleagues.

Responsibilities

• Manage a portfolio of mid-sized enterprise clients, balancing attention across accounts of varying size and complexity.
• Build and maintain strategic relationships with executive, HR, benefits, clinical, and operational stakeholders, aligning Twin Health programs with client priorities, KPIs, and long-term goals.
• Navigate complex enterprise organizations and align divergent stakeholder priorities.
• Develop expertise in Twin Health programs, clinical operations, implementation, and growth marketing to provide strategic client advice.
• Provide data-driven recommendations to improve program adoption, member engagement, clinical outcomes, and client satisfaction.
• Prepare and present executive business reviews, ROI analyses, and strategic recommendations tailored to client goals.
• Monitor client health, identify risks, and develop mitigation strategies to improve satisfaction, adoption, retention, and partnership success.
• Proactively drive client decisions and momentum by bringing forward recommendations and next steps.
• Influence adoption across stakeholder groups by aligning HR, benefits, clinical, operational, financial, and member experience objectives.
• Develop successful clients into brand advocates through success stories, testimonials, case studies, and reference opportunities.
• Develop and execute strategies to maximize program adoption, stakeholder engagement, and member participation.
• Use data and performance insights to identify opportunities for optimization and continuous improvement.
• Collaborate with Marketing on client success stories, case studies, and referenceable proof points.
• Support and lead client events, webinars, and strategic initiatives that strengthen engagement and partnership value.
• Own and manage the client renewal lifecycle to secure successful renewals and long-term retention.
• Identify and secure expansion and upsell opportunities by aligning Twin Health solutions with changing client priorities.
• Surface renewal and expansion risks early and coordinate mitigation plans across teams.
• Act as the strategic point of contact for mid-sized enterprise partnerships, coordinating with Implementation, Clinical, Product, Analytics, Marketing, and Business Development.
• Work with client leaders to identify workflow optimization, operational improvements, and strategic growth opportunities.
• Partner with Member Marketing on promotional strategies and engagement toolkits that drive adoption and measurable impact.
• Coach and mentor Client Growth & Success Managers, sharing best practices and helping with complex client situations.
• Proactively solve problems, operate with urgency, and lead through influence to meet client and business objectives.

Benefits

• Bonus eligible compensation.
• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents and 8 weeks for non-delivering parents.
• 100% employer-sponsored healthcare, dental, and vision coverage for the employee, and 80% coverage for family.
• Health Savings Account and Flexible Spending Account options.
• 401(k) retirement savings plan.
• Remote work and a high level of flexibility.
• Competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed