Sr. Client Advisor | Wynn Encore

Amiri•Las Vegas, NV

5d•Onsite

About The Position

AMIRI is seeking a charismatic Sr. Client Advisor for its retail location at The Shops at Wynn and Encore. The role focuses on delivering quality client service, achieving individual sales goals, building lasting client relationships through expert product knowledge and selling techniques, and understanding luxury boutique operations. The position is hourly and commission eligible, with full-package health benefits, a 401(k) with employer match, and non-accrued vacation.

Requirements

At least 2 years of retail sales and/or client service experience in a luxury consumer goods environment.
Ability to develop strong, lasting relationships through communication, organization, and follow-through skills.
Strong drive for business results and a passion for creativity, fashion, and the brand.
Ability to provide outstanding customer service in person, in writing, by phone, and through other mediums.
Ability to read, count, and write accurately to complete business and client-related transactions.
Ability to prioritize tasks and manage time in a fast-paced environment.
Ability to work assigned shifts with reasonable flexibility, including scheduled nights, weekends, and holidays.
Ability to operate equipment necessary for the job, including phones, cash registers, computers, and other office equipment.
Ability to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs.
Willingness to adhere to company policies, procedures, regulations, and standards.

Responsibilities

Achieve and exceed individual sales goals and key performance indicators, including individual sales volume, units per transaction (UPT), and average dollar per transaction (ADT).
Maintain a strong drive for results and a positive, team-first attitude.
Provide a welcoming, client-focused environment and best-in-class service in person, over the phone, and through electronic communication.
Demonstrate exceptional product knowledge and engage clients through product craftsmanship and narratives.
Partner with store and corporate management teams to resolve client issues in the best interest of the business.
Participate in floor moves, merchandising, visual merchandising, and housekeeping as needed, in coordination with management.
Prepare, pack, and wrap merchandise upon request.
Participate in inventory and cycle counts and protect boutique assets by understanding and complying with operating procedures.
Perform keyholder duties, including opening and closing procedures.