Client Advisor

Acne Studios • New York, NY

5d • Onsite

About The Position

Acne Studios is hiring a full-time Client Advisor for its Greene Street store in New York. The Client Advisor works collaboratively with the store team to build and nurture loyal customer relationships, drive sales, and contribute to positive business outcomes through attentive service. The role focuses on caring for customers throughout the customer cycle and delivering an excellent, best-in-class luxury customer experience. Training and coaching in luxury sales, service, and clienteling are provided.

Requirements

• Previous customer-facing experience in retail or hospitality.
• Proven ability to drive sales and deliver exceptional customer service.
• Experience with customer relationship management (CRM) and clienteling.
• Fluency in English; this is a prerequisite for the position.
• Strong interpersonal and communication skills to provide excellent service and build customer relationships.
• Ability to work as part of a team, receive and give feedback, and communicate clearly.

Nice To Haves

• Additional languages, depending on market requirements.
• Curiosity, attention to detail, ambition to learn and grow, and comfort working in a dynamic environment.

Responsibilities

• Manage and execute omnichannel services.
• Welcome and guide customers through the customer cycle, attending to details and providing a best-in-class client experience.
• Achieve sales, conversion, and clienteling targets.
• Follow administrative procedures and manage inventory.
• Build and nurture customer relationships through attentive service and clienteling.
• Identify customer needs, cross-sell products, close sales, and respond professionally to customer concerns or issues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed