Sr. Business Manager - Global Payment Network

Capital One • McLean, VA

3d • $182,500 - $208,300 • Hybrid

About The Position

The Senior Business Manager will apply strategic and analytical skills to major company challenges, leading and collaborating with professionals to develop and test strategies that affect business results. The role is associated with Capital One’s Global Payment Network, whose brands include Discover Network, Diners Club International, and Pulse. The network supports international card acceptance, premium card issuing, U.S. debit, and global ATM services. Analytics teams turn payment activity into insights that support areas such as fraud prevention, merchant strategy, and partner performance.

The role involves developing business strategies for growth, profitability, and competitive success; taking ownership of a business segment and potentially its P&L; and planning on a 1–6 month horizon. The Senior Business Manager may lead and develop analysts and mentor associates. Responsibilities across the business may include product and pricing strategy, marketing and customer experience, credit risk analytics, cross-functional execution, project and program oversight, and partnership with teams such as IT, Sales, Operations, and Finance.

This is a hybrid position, with required on-site presence according to Capital One’s hybrid policy at the designated office. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One will consider sponsoring a new qualified applicant for employment authorization.

Requirements

• Bachelor’s degree.
• At least 3 years of experience performing quantitative analysis.
• At least 3 years of experience performing qualitative analysis.
• At least 1 year of experience performing people management.
• At least 1 year of experience performing project management.
• Strong strategic and analytical orientation, quantitative skills, and an established record of data-informed decision-making and problem-solving.
• Strong business judgment, leadership, integrity, and responsible decision-making.
• Experience building and leveraging high-performing teams and business partners.
• Strong written and oral executive communication, strategic influencing, interpersonal, and negotiation skills.
• Results orientation and ability to execute in an uncertain, fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master’s degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• 5+ years of experience in quantitative analysis.
• 5+ years of experience in qualitative analysis.
• 2+ years of experience in people management.
• 2+ years of experience in product development.
• 2+ years of experience in financial modeling.
• 2+ years of experience in economic forecasting.
• 2+ years of experience in project management.
• Previous consulting experience.

Responsibilities

• Develop business strategies to drive growth, profitability, and competitive success in response to changing consumer and regulatory behavior.
• Own a business segment and potentially its P&L, with strategic planning over a 1–6 month horizon.
• Manage and develop analysts where applicable, and coach and mentor associates to support talent development and retention.
• Develop and implement product and pricing strategies for lending products, and lead product-level modeling and analytics.
• Lead direct-to-consumer marketing efforts for selected products and provide strategic direction for products distributed through various channels.
• Develop targeted insights to inform customer experiences, technology, and go-to-market strategies.
• Improve credit performance by connecting future consumer credit trends to historical behavior, creating risk models, and testing hypotheses through monitoring and analysis.
• Coordinate delivery of business intent across the line of business, develop business requirements, execute product strategy, and oversee multiple projects and programs.
• Partner with IT, Sales, Operations, Finance, and other colleagues to improve quality, volume, service, and profitability.
• Use analytics to make decisions and solve problems, applying quantitative analysis to marketing and credit risk management.
• Build and leverage high-performing teams and business partnerships, foster innovation, drive critical decisions, hold partners accountable, and deliver results.
• Communicate and influence effectively with executives and other stakeholders to drive agreement and execute an agenda in a changing environment.

Benefits

• Comprehensive health, financial, and other benefits supporting employee well-being; eligibility varies by employment status and management level.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior