Sr. Business Control Specialist (Issues Management)

Bank of America•Charlotte, NC

About The Position

This Sr. Business Control Specialist role is part of the Client Protection organization within Bank of America’s Consumer & Small Business division. Issue Management is the key component of the role, with Controls and Control Monitoring serving as a defined segment. The specialist partners across Fraud Prevention & Detection (FLU), Risk, Compliance, Audit, and other stakeholders to drive timely, well-supported issue remediation and sustainable risk reduction. The role drives and executes internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. It provides analytical and administrative support for processes and tools, monitors and tests controls, and evaluates data to identify, track, and report issues and control improvements for remediation. The position also supports control design, testing, monitoring, and metric development across Fraud Prevention & Detection processes, and reports issue closure progress, control health, testing or monitoring results, and key risk indicators to senior and executive leaders. Bank of America describes an in-office culture that supports collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. Internal employees currently working from home may apply, but selected candidates may be required to work onsite in accordance with the workplace excellence policy. The role is listed as first shift, United States of America, for 40 hours per week.

Requirements

At least 2 years of Fraud, Control, or Risk experience.
Strong written and verbal communication skills.
Strong organization and project/time management skills.
Ability to balance intersecting priorities and work independently with minimal supervision.
Ability to think critically and solve problems when roadblocks arise.
Ability to navigate complex and ambiguous environments.
Executive presence and ability to partner with and influence all levels of the organization.
Intermediate proficiency with Microsoft Excel, Access, PowerPoint, and SharePoint.

Nice To Haves

At least 5 years of Fraud Management, Issue Management, Risk, Audit, Compliance, or Business Controls experience.
Bachelor’s degree or equivalent experience.
Experience with enterprise issue-management governance, regulatory exams, internal audit, or risk and compliance reviews.
Proven track record of driving cross-functional remediation and sustainable process or control change.
Experience performing risk and control assessments and designing or enhancing controls and monitoring metrics.
Experience identifying opportunities to standardize or automate controls and reporting.
Lean Six Sigma certification or process-improvement experience.
Strong Excel skills and a strong risk mindset, with the ability to constructively challenge and escalate issues and concerns.

Responsibilities

Lead and coordinate the end-to-end Issue Management lifecycle for audit, risk, compliance, regulatory, and self-identified issues, from identification through remediation and closure.
Develop, implement, challenge, and validate action plans, milestones, evidence, and sustainability requirements to support timely and effective issue closure.
Partner with issue owners and key stakeholders to clarify accountability, identify dependencies and roadblocks, and escalate risks that may affect remediation quality or delivery.
Assess root cause and remediation strategies to confirm that actions address underlying risks and result in sustainable process or control improvements.
Prepare clear governance and executive-level reporting on issue status, action-plan progress, emerging risks, dependencies, and decisions required.
Maintain issue documentation and supporting evidence aligned with applicable enterprise standards and readiness for Audit, Risk, Compliance, and regulatory review.
Perform risk and control assessments to evaluate control design, effectiveness, and sustainability across Fraud Prevention & Detection processes.
Support control design, testing, monitoring, and metric development; identify control gaps and opportunities to standardize, strengthen, or automate manual and systemic controls.
Connect issue themes, root causes, and lessons learned to the control environment so remediation results in measurable and sustainable control improvements.
Report issue closure progress, control health, testing or monitoring results, and key risk indicators to senior and executive leaders.