Sr Business Control Specialist

Bank of America•Plano, TX

6d•$71,500 - $107,700•Onsite

About The Position

At Bank of America, this role supports risk governance, audit and exam activities, regulatory change implementation, and complaint-related oversight across the Financial Center Business Controls organization. The specialist partners with business, risk, compliance, audit, and control partners to research, analyze, track, and remediate risks and issues; support internal audits and regulatory examinations; monitor complaint and control-related trends; and ensure timely corrective action. The role involves conducting analysis, driving accountability for issue resolution, identifying root causes, monitoring regulatory impacts, and supporting a strong risk and control environment. The position may also include managing associates. Managers at this level are expected to foster an inclusive team, use process knowledge and data-driven decision-making, communicate clearly, manage risk, coach and develop people, steward financial resources, support talent growth, and deliver business outcomes through effective team management. The position is based at 1400 American Blvd, Hopewell Building 4, Pennington, New Jersey. It is a first-shift role with 40 hours per week. The annual salary range is $71,500 to $107,700, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including access to paid time off.

Requirements

At least 3 years of experience in risk management, business controls, audit, compliance, complaints management, regulatory relations, or a related discipline.
Experience supporting internal audits, regulatory examinations, compliance reviews, or control assessments.
Experience performing research, root cause analysis, and risk assessments in a highly regulated environment.
Experience analyzing complaint data, audit findings, operational risks, or control performance metrics.
Ability to identify trends, synthesize complex information, and provide actionable recommendations.
Strong analytical and problem-solving skills, including the ability to evaluate risk and control implications.
Experience building dashboards and reporting using Excel, Tableau, Power BI, SQL, or other reporting tools.
Understanding of consumer complaints, operational risk, control effectiveness, and regulatory requirements.
Strong written and verbal communication skills, including preparation of executive-level reporting and governance materials.
Experience working across stakeholder groups, including Risk, Compliance, Audit, and business partners.
Ability to manage multiple priorities while maintaining attention to detail and meeting deadlines.
High school diploma, GED, or equivalent.

Nice To Haves

Experience supporting Financial Center Operations, Consumer Banking, Branch Operations, or Business Controls organizations.
Experience with Audit, Compliance Testing, Regulatory Examinations, Issues Management, or Risk Governance programs.
Experience preparing responses and materials for regulators, auditors, and senior leadership.
Bachelor's degree in Business, Finance, Risk Management, Accounting, Economics, or a related field.
Professional certifications such as CRCM, CAMS, CISA, CIA, CRISC, or PMP.

Responsibilities

Conduct research and analysis related to internal audits, regulatory examinations, compliance reviews, and risk assessments.
Assist with coordination and management of audit and regulatory exam activities, including information gathering, response development, evidence validation, and stakeholder coordination.
Perform root cause analysis to identify drivers of issues, complaints, audit findings, and control deficiencies.
Support complaint oversight through trend analysis, issue identification, and assessment of emerging risks and themes.
Evaluate the impact of regulatory changes, policy updates, and enterprise requirements on business processes and controls.
Develop reporting, dashboards, scorecards, and executive summaries to monitor emerging themes, audit readiness, complaint trends, and control effectiveness.
Identify emerging risks and thematic concerns requiring escalation or management attention.
Support inspections, monitoring activities, risk assessments, and governance routines to strengthen the control environment.
Partner with process owners and control partners to improve risk management practices and prevent issue recurrence.
Prepare materials and analysis for leadership reviews, governance forums, audits, examinations, and regulatory discussions.
If managing associates, create an inclusive team, promote process knowledge and data-driven decisions, communicate effectively, identify and resolve risks, coach and develop team members, manage expenses, support talent development, and deliver business outcomes through effective team management.