Sr. Business Control Specialist (Issues Management)

Bank of America•Fort Worth, TX

About The Position

The Sr. Business Control Specialist is part of the Client Protection organization within Bank of America’s Consumer & Small Business division. The role focuses primarily on Issue Management, with Controls and Control Monitoring as a defined segment. It drives internal control discipline and operational excellence by providing analytical and administrative support for business processes, monitoring and testing controls, and evaluating data to identify, track, and report issues and control improvements. The specialist partners with Fraud Prevention & Detection, Risk, Compliance, Audit, and other stakeholders to coordinate issue remediation and support sustainable risk reduction. The role also assesses control design, effectiveness, and sustainability across Fraud Prevention & Detection processes, and reports issue progress and control health to senior and executive leaders. Bank of America maintains an in-office culture with role-specific flexibility based on responsibilities and business needs. Internal employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

At least 2 years of Fraud, Control, or Risk experience.
Strong written and verbal communication skills.
Strong organization, project-management, and time-management skills.
Ability to balance intersecting priorities and work independently with minimal supervision.
Ability to think critically and solve problems when roadblocks arise.
Ability to navigate complex and ambiguous environments.
Executive presence and ability to partner with and influence all levels of the organization.
Intermediate proficiency with Microsoft Excel, Access, PowerPoint, and SharePoint.

Nice To Haves

At least 5 years of Fraud Management, Issue Management, Risk, Audit, Compliance, or Business Controls experience.
Bachelor’s degree or equivalent experience.
Experience with enterprise issue-management governance, regulatory exams, internal audit, or risk and compliance reviews.
Proven track record of driving cross-functional remediation and sustainable process or control change.
Experience performing risk and control assessments and designing or enhancing controls and monitoring metrics.
Experience identifying opportunities to standardize or automate controls and reporting.
Lean Six Sigma certification or process-improvement experience.
Strong Excel skills and a strong risk mindset, including the ability to constructively challenge and escalate issues and concerns.

Responsibilities

Lead and coordinate the end-to-end lifecycle for audit, risk, compliance, regulatory, and self-identified issues, from identification through remediation and closure.
Develop, implement, challenge, and validate action plans, milestones, evidence, and sustainability requirements to support timely and effective issue closure.
Partner with issue owners and stakeholders to clarify accountability, identify dependencies and roadblocks, and escalate risks that could affect remediation quality or delivery.
Assess root causes and remediation strategies to confirm actions address underlying risks and lead to sustainable process or control improvements.
Prepare governance and executive-level reporting on issue status, action-plan progress, emerging risks, dependencies, and required decisions.
Maintain issue documentation and supporting evidence in accordance with applicable enterprise standards and prepare it for Audit, Risk, Compliance, and regulatory review.
Perform risk and control assessments to evaluate control design, effectiveness, and sustainability across Fraud Prevention & Detection processes.
Support control design, testing, monitoring, and metric development; identify control gaps and opportunities to standardize, strengthen, or automate manual and systemic controls.
Connect issue themes, root causes, and lessons learned to the control environment to support measurable and sustainable control improvements.
Report issue closure progress, control health, testing or monitoring results, and key risk indicators to senior and executive leaders.