Sr Business Control Specialist

Bank of America•Pennington, AL

8d•$71,500 - $107,700•Onsite

About The Position

At Bank of America, this role supports risk governance, audit and examination activities, regulatory change implementation, and complaint-related oversight across the Financial Center Business Controls organization. The specialist partners with business, risk, compliance, audit, and control stakeholders to research, analyze, track, and remediate risks and issues. The role also supports audits and regulatory examinations, monitors complaint and control trends, and helps ensure corrective actions are completed on time. The position involves conducting analysis, driving accountability for issue resolution, identifying root causes, monitoring regulatory impacts, and supporting a strong risk and control environment. It is based at 1400 American Blvd, Hopewell Building 4, Pennington, New Jersey. The role is identified as first shift and has a 40-hour workweek.

Requirements

At least 3 years of experience in risk management, business controls, audit, compliance, complaints management, regulatory relations, or a related discipline.
Experience supporting internal audits, regulatory examinations, compliance reviews, or control assessments.
Experience performing research, root cause analysis, and risk assessments in a highly regulated environment.
Experience analyzing complaint data, audit findings, operational risks, or control performance metrics.
Ability to identify trends, synthesize complex information, and provide actionable recommendations.
Strong analytical and problem-solving skills, including the ability to evaluate risk and control implications.
Experience building dashboards and reports using Excel, Tableau, Power BI, SQL, or other reporting tools.
Understanding of consumer complaints, operational risk, control effectiveness, and regulatory requirements.
Strong written and verbal communication skills, including preparing executive-level reporting and governance materials.
Experience working across stakeholder groups, including Risk, Compliance, Audit, and Business partners.
Ability to manage multiple priorities, maintain attention to detail, and meet deadlines.
Minimum education requirement: high school diploma, GED, or equivalent.

Nice To Haves

Experience supporting Financial Center Operations, Consumer Banking, Branch Operations, or Business Controls organizations.
Experience with Audit, Compliance Testing, Regulatory Examinations, Issues Management, or Risk Governance programs.
Experience preparing responses and materials for regulators, auditors, and senior leadership.
Bachelor's degree in Business, Finance, Risk Management, Accounting, Economics, or a related field.
Professional certification such as CRCM, CAMS, CISA, CIA, CRISC, or PMP.

Responsibilities

Conduct research and analysis related to internal audits, regulatory examinations, compliance reviews, and risk assessments.
Assist with coordinating and managing audit and regulatory examination activities, including information gathering, response development, evidence validation, and stakeholder coordination.
Perform root cause analysis to identify underlying drivers of issues, complaints, audit findings, and control deficiencies.
Support complaint oversight through trend analysis, issue identification, and assessment of emerging risks and themes.
Evaluate the impact of regulatory changes, policy updates, and enterprise requirements on business processes and controls.
Develop reporting, dashboards, scorecards, and executive summaries to monitor emerging themes, audit readiness, complaint trends, and control effectiveness.
Identify emerging risks and thematic concerns requiring escalation or management attention.
Support inspections, monitoring activities, risk assessments, and governance routines to strengthen the control environment.
Partner with process owners and control partners to improve risk management practices and prevent issue recurrence.
Prepare materials and analysis for leadership reviews, governance forums, audits, examinations, and regulatory discussions.
If managing associates, foster an inclusive team, promote data-driven process improvement, communicate enterprise objectives, manage risk, coach and develop employees, steward finances, support talent development, and deliver business outcomes through effective team management.