Sr Business Control Specialist

Bank of America • Charlotte, NY

2d • Onsite

About The Position

The Sr Business Control Specialist provides analytical and process-execution support to Bank of America’s Global Payments Solutions (GPS) Business Control Office. The role supports client selection, oversight of high-risk clients, control activities, and governance routines by coordinating reviews, evaluating information, maintaining documentation, and preparing reporting and analytics. Its areas of work include the High Risk Roundtable, broader client-risk governance, Operational Excellence, and AI governance. The position works with business and risk and control partners to identify gaps, track actions, and improve processes. It is an individual-contributor role with no people-management responsibilities or independent risk-acceptance or approval authority.

Requirements

• Bachelor’s degree and 3+ years of relevant experience in business controls, risk, compliance, audit, financial-services operations, business support, or a related field.
• Experience managing or supporting recurring governance routines, including coordinating materials, tracking deliverables, and following up on decisions and actions.
• Experience preparing executive-level presentations and management reporting, translating complex information into clear, concise insights.
• Demonstrated analytical, critical-thinking, and problem-solving capabilities, including evaluating information, identifying trends and gaps, and developing practical recommendations.
• Experience collaborating with business, risk, and control partners to resolve questions, coordinate deliverables, and advance initiatives.
• Experience managing multiple workstreams, competing priorities, and deadlines.
• Strong analytical thinking, problem-solving, and attention to detail.
• Clear written and verbal communication, including preparing concise reports and presentation materials.
• Ability to collaborate across teams, coordinate information requests, and escalate issues appropriately.
• Strong organization, prioritization, and documentation skills, with the ability to manage competing deadlines.
• Ability to evaluate data, identify gaps and trends, and present findings clearly.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Adaptability and ability to learn new processes, tools, and enterprise requirements.

Nice To Haves

• Experience supporting client selection, onboarding, due diligence, or oversight of high-risk clients.
• Experience supporting control monitoring and execution, quality assurance, issue management, or remediation activities.
• Experience supporting process improvement or Operational Excellence initiatives, including workflow analysis, automation, and measurement of outcomes.
• Experience supporting AI governance activities, including requirement implementation, review coordination, documentation, and action tracking.
• Experience developing dashboards or analytical tools using Power BI, Power Query, SharePoint, or similar platforms.
• Experience supporting regulatory examinations, internal audits, or other reviews, including coordinating responses, compiling evidence, and tracking resulting actions.
• Familiarity with payments products, banking operations, or financial-crimes-related processes.
• Experience in business controls, governance oversight, risk management, or compliance.
• Experience preparing management reporting, dashboards, and operational analytics.
• Familiarity with payments, financial crimes, or AI governance requirements.
• Experience with SharePoint, Power BI, Power Query, or workflow automation tools.
• Experience maintaining procedures and supporting process improvement or Operational Excellence initiatives.
• Relevant professional certifications or certificates in audit, risk, financial crimes, or AI governance, such as CIA, CAMS, or GARP’s Risk and AI Certificate; equivalent precredentials are also welcomed.

Responsibilities

• Support client and activity reviews, including High Risk Roundtable submissions, by evaluating materials for completeness and consistency, preparing factual summaries, and coordinating outstanding information and follow-up requirements.
• Support monitoring and execution of established controls, evaluate data and supporting evidence, identify potential gaps, and track issues and control improvements through resolution.
• Coordinate and execute recurring governance activities, including preparing materials, maintaining review schedules, documenting decisions, and tracking approvals, conditions, and follow-up actions.
• Maintain procedures, templates, and records; perform quality reviews; and identify recurring gaps and opportunities to improve consistency, control effectiveness, and execution.
• Prepare management reporting and dashboards; analyze volumes, timeliness, exceptions, and trends; and translate findings into actionable information for BCO and business partners.
• Support productivity and process-improvement initiatives, including workflow analysis, automation opportunities, implementation tracking, and outcome measurement.
• Support AI governance oversight and execution through review coordination, documentation, action tracking, and reporting in accordance with applicable enterprise requirements.
• Coordinate with business and control functions to obtain information, resolve process gaps, and escalate complex questions or matters outside the role’s authority.
• Compile and evaluate information for regulatory examinations, internal audits, and other monitoring or inspection reviews; coordinate responses and supporting evidence; and track resulting actions.

Benefits

• Paid time off.
• Access to resources and support for employees.
• Eligibility for an annual discretionary incentive award based on individual performance and behaviors, line-of-business and/or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior