Senior Compliance Associate, Issues Management

Upstart

2h•$91,500 - $126,400•Remote

About The Position

As a member of Upstart’s Compliance team and second line of defense, the Senior Compliance Associate, Issues Management supports the end-to-end compliance issue management lifecycle, from identification and tracking through remediation validation and closure. The role helps strengthen program effectiveness by identifying emerging risks, improving issue reporting, and ensuring remediation efforts are timely, well-documented, and sustainable. The position is remote and primarily accomplished digitally, with periodic in-person team onsites.

Requirements

Bachelor's degree or equivalent practical experience.
At least 3 years of experience in compliance, issue management, audit, or risk management within banking or financial services.
Experience supporting the lifecycle of compliance, risk, audit, or regulatory issues, including issue tracking and remediation monitoring.
Experience reviewing remediation plans, corrective action milestones, supporting documentation, or closure evidence.
Experience maintaining issue records or inventories within a regulated risk or compliance environment.

Nice To Haves

Knowledge of second-line compliance oversight, issue management frameworks, and remediation validation practices within financial services.
Experience using governance, risk, and compliance (GRC) platforms or issue management systems.
Ability to analyze issue aging, remediation progress, and recurring root causes to identify emerging risks and inform reporting.
Ability to collaborate across Compliance, Risk, Audit, Legal, and business teams to navigate remediation challenges and improve issue resolution.
Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), or another relevant professional certification.

Responsibilities

Execute second-line compliance issue management activities, including issue intake, documentation, tracking, remediation monitoring, validation, and closure.
Review and challenge remediation plans, milestones, and supporting evidence to ensure corrective actions address identified issues and meet established requirements.
Maintain accurate issue inventories, monitor remediation progress and aging, and proactively identify delays or high-risk issues requiring escalation.
Support independent validation and closure activities by evaluating remediation evidence, documenting findings, and confirming closure requirements have been met.
Analyze issue trends, recurring themes, and root causes to deliver reporting and insights that inform compliance oversight and risk-based prioritization.
Partner with Engineering, Operations, Legal, and Compliance stakeholders to improve remediation quality, strengthen issue management procedures, and support regulatory readiness.

Benefits

Competitive compensation, bonus opportunities, and annual equity grants that vest quarterly.
401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually.
Employee Stock Purchase Plan with discounted stock purchase options for eligible US employees.
Medical, dental, and vision coverage, plus wellness resources.
Health Savings Account contributions for eligible US plans.
Life insurance and disability coverage.
Paid time off, sick leave, and company holidays.
Paid family and parental leave.
Family-centered benefits supporting fertility, parenthood, and caregiving.
Employee Assistance Program with mental health support and life-centered resources.
Financial wellness resources, including financial planning tools and a financial concierge service for US employees.
Annual wellness allowance for physical and emotional well-being and personal development.
Annual productivity allowance for work-related tools and resources.
Team events, all-company updates, and employee resource groups.
Catered lunches and stocked micro-kitchens when working from an office.