AVP, Sr. Business Analyst

Synchrony•Boston, MA

2d•$75,000 - $130,000•Hybrid

About The Position

The Sr. Business Analyst is a key member of Synchrony’s GRC Risk Management Systems team, helping the organization advance risk management goals and data-driven decision-making. The role advocates for the GRC technology platform as the system of record for risk and governance activities and partners with internal and external stakeholders to help departments identify, understand, and manage organizational risks. The position supports the product roadmap and day-to-day operation of Synchrony’s GRC Risk technology platform. It translates stakeholder needs into documented requirements and prioritized backlog items, supports Agile delivery and testing activities, and identifies opportunities to improve processes, user experience, design, and technical systems and architecture. The role offers flexibility to work from home near a Synchrony Hub or from an office. The employee must commute to the nearest Hub, virtual or physical, for in-person engagements such as regular business or team meetings, training, and culture events. Occasional travel or commuting for in-person activities may also be required. The position’s salary range is $75,000–$130,000 USD annually and is eligible for an annual bonus based on individual and company performance.

Requirements

Bachelor’s degree in a relevant field such as Business Management, Information Technology, or Finance, plus 3 or more years of experience in software development and/or life-cycle management, including design, QA, UAT, and project management; alternatively, a high school diploma or GED plus 6 or more years of that experience.
3 or more years of experience with operational risk management techniques, including process-flow development, risk and control identification and assessment, testing and monitoring procedures, and development of related metrics.
Strong analytical and problem-solving skills with attention to detail.
2 or more years working with advanced Excel functions and formulas, including Pivot Tables, VLOOKUP, macros, and charts.
3 or more years of project management experience.
3 or more years of experience or proficiency working in eGRC platform environments such as Archer, SAI360, ServiceNow, MetricStream, and AuditBoard.
Must be at least 18 years old and have a high school diploma or equivalent.
Must be willing to take a drug test, submit to a background investigation, and provide fingerprints as part of onboarding.
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the United States is required; the employer will not sponsor employment visas for this opening.

Nice To Haves

Ability to lead projects to completion, including managing multiple projects simultaneously with minimal supervision.
Experience driving UAT validation scenarios with Product Owners.
Experience working with Product Owners or subject-matter experts in eGRC domains such as third-party risk management, issues management, RCSA, business continuity management, compliance, and audit.
Ability to promote collaborative problem-solving.
Effective communication skills and ability to collaborate in an offshore/onshore team model.
3 or more years of experience in the risk, banking, or credit card industry.
Track record of creative problem-solving and ability to thrive in a cross-functional and virtual environment.
High energy, self-motivation, and strong verbal and written communication skills.
Proficiency with Agile software development frameworks, including Scrum and Kanban.
Proficiency documenting process flows, epics, features, and user stories.
Experience working with a global team.

Responsibilities

Advocate for the GRC technology platform as the optimal tool and system of record for risk and governance program activities.
Partner with internal and external stakeholders to help departments identify, understand, and manage organizational risks holistically.
Develop features and user stories; support reviews of QA test scripts; lead UAT and regression activities; and validate releases.
Identify process improvement, user experience, design, and technical systems and architecture opportunities for risk and governance programs.
Maintain a well-groomed backlog, participate in Agile rituals, and represent the business for GRC.
Support backlog development and prioritization to advance the product roadmap, collaborating with stakeholders to define and document requirements.
Support day-to-day management and operation of Synchrony’s GRC Risk technology platform, as required.
Work with IT and business teams, as required.
Perform other duties and/or special projects as assigned.