AVP, Sr. Business Analyst

Synchrony•Costa Mesa, CA

21h•$75,000 - $130,000•Hybrid

About The Position

Synchrony is seeking a highly motivated, detail-oriented Sr. Business Analyst to join its GRC Risk Management Systems team. The role supports the organization’s risk management goals and data-driven decision-making by advocating for the GRC technology platform as the system of record and partnering with internal and external stakeholders to help departments identify, understand, and manage organizational risks. The analyst supports the GRC platform’s day-to-day operation, contributes to product roadmap and backlog prioritization, documents requirements, and represents business needs in Agile work. The role also involves developing features and user stories, supporting QA test-script reviews, leading UAT and regression activities, validating releases, and identifying process, user-experience, design, and technical opportunities to improve risk and governance programs. The position may require occasional commuting or travel to a Hub or office for in-person meetings, training, and culture events. The posted annual salary range is $75,000–$130,000 USD. The position is eligible for an annual bonus based on individual and company performance. Compensation within the range depends on work experience, skill level, or knowledge, with market adjustments for California, the New York metro area, and Seattle.

Requirements

Bachelor’s degree in a relevant field such as Business Management, Information Technology, or Finance, and at least 3 years of experience in software development and/or life-cycle management, including design, QA, UAT, and project management; alternatively, a high school diploma or GED and at least 6 years of such experience.
At least 3 years of experience with operational risk management techniques, including process-flow development, risk and control identification and assessment, testing and monitoring procedures, and development of related metrics.
Strong analytical and problem-solving skills with attention to detail.
At least 2 years of experience using advanced Excel functions and formulas, including Pivot Tables, VLOOKUP, macros, and charts.
At least 3 years of project management experience.
At least 3 years of experience or proficiency working in eGRC platform environments such as Archer, SAI360, ServiceNow, MetricStream, or AuditBoard.
Must be 18 years or older and have a high school diploma or equivalent.
Must be willing to take a drug test, undergo a background investigation, and submit fingerprints as part of onboarding.
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required; employment visa sponsorship is not available now or in the future.

Nice To Haves

Ability to lead projects to completion, including managing multiple projects simultaneously with minimal supervision.
Experience driving UAT validation scenarios with Product Owners.
Experience working with Product Owners or subject-matter experts in eGRC domains such as TPRM, Issues Management, RCSA, Business Continuity Management, Compliance, or Audit.
Problem-solving ability and a collaborative approach to resolving issues.
Effective communication skills and ability to collaborate in an offshore/onshore team model.
At least 3 years of experience in the risk, banking, or credit card industry.
Track record of creative problem-solving and ability to thrive in a cross-functional, virtual environment.
High energy, self-motivation, and strong verbal and written communication skills.
Proficiency in Agile software development frameworks, including Scrum and Kanban.
Proficiency in documenting process flows, epics, features, and user stories.
Experience working with a global team.

Responsibilities

Advocate for the GRC technology platform as the optimal tool and system of record for risk and governance program activities.
Partner with internal and external stakeholders to help departments identify, understand, and manage organizational risks holistically.
Develop features and user stories; support QA test-script reviews; lead UAT and regression activities; and perform release validation.
Identify process-improvement, user-experience, design, and technical systems and architecture opportunities for risk and governance programs.
Maintain a well-groomed backlog, participate in Agile rituals, and represent the business for GRC.
Support backlog development and prioritization to advance the product roadmap by collaborating with stakeholders to define and document requirements.
Support the day-to-day management and operation of Synchrony’s GRC Risk technology platform, as required.
Work with IT and business teams, as required.
Perform other duties and special projects as assigned.