Sr. Associate, Process Manager - Financial Services

Capital One • Plano, TX

2d • Hybrid

About The Position

As a Sr. Associate, Process Manager at Capital One, you will be part of a team responsible for creating and enhancing processes that deliver excellent customer experiences. The role contributes to processes that impact the company’s bottom line and provides an opportunity to strengthen process management practices. This is a hybrid position, with on-site presence required in accordance with Capital One’s hybrid policy at the designated office location.

The role oversees multiple processes, identifies and implements improvements, maintains process controls and documentation, and analyzes process data for reporting and improvement opportunities. It also involves resolving complex process issues, collaborating on cross-functional initiatives, representing the department in change-control forums, and coaching junior process managers. The position may perform processes as needed and provide internal customer service, training, and presentations, including to executives.

The minimum and maximum full-time annual salary for the Plano, Texas location is $80,800–$92,200. The role is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers a comprehensive benefits package; eligibility varies by employment status and management level.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience with Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, or Risk Management.

Nice To Haves

• Bachelor’s degree or military experience.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

Responsibilities

• Oversee multiple processes day to day.
• Monitor, report on, and plan process improvement or redesign initiatives; define, establish, and manage process controls.
• Identify process improvement opportunities and implement them in collaboration with groups such as the Risk office, Business Risk Office, and management; make final recommendations for approval on changes.
• Collect, analyze, and measure process data to establish sustainable business practices and procedures and report to senior leadership and executives; review data for trends and gaps that may need further review.
• Resolve complex problems or transactions requiring interpretation of policies, guidelines, or processes; escalate process breakdowns, identify the appropriate questions, and involve stakeholders to correct them.
• Maintain formal process documents and document processes and projects, including project reports, presentations, business cases, and diagrams.
• Collaborate on larger initiatives and represent the department in broader change-control forums, providing input and challenging decisions that affect department processes.
• Participate in cross-functional project teams, including initiatives led by other parts of the organization, to provide input, liaise with training, and partner on execution.
• Coach and train junior process managers on processes, performance targets, and goals.
• Provide internal customers with process-related service and training and deliver presentations, potentially to executives.
• Perform a process or parts of a process as needed.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED