Sr. Associate, Process Manager - Financial Services

Capital One • Plano, TX

4d • $80,800 - $92,200 • Hybrid

About The Position

As a Sr. Associate, Process Manager at Capital One, you will join a team responsible for creating and enhancing processes that deliver excellent customer outcomes. You will help deliver processes that affect the company’s bottom line, contribute immediately, and strengthen process management best practices.

This is a hybrid role. You are expected to follow Capital One’s hybrid policy regarding required on-site presence at your designated office location.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, or Risk Management.

Nice To Haves

• Bachelor’s degree or military experience.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

Responsibilities

• Oversee multiple processes day to day; monitor, report on, and plan process improvement or redesign initiatives.
• Define, establish, and manage process controls; identify and implement improvement opportunities in collaboration with groups such as the Risk office, Business Risk Office, and management; make final recommendations for approval on changes.
• Collect, analyze, and measure process data to support sustainable business practices and procedures and reporting to senior leadership and executives; review data for trends and process gaps requiring further review.
• Resolve complex problems or transactions that require interpreting policies, guidelines, or processes; escalate process breakdowns, identify relevant stakeholders, and involve them in correcting the breakdowns.
• Maintain formal process documents and document processes and projects, including project reports, presentations, business cases, and diagrams.
• Collaborate on larger initiatives, represent the department in broader change control forums, provide input, and challenge forum decisions when project outcomes affect department processes.
• Participate in cross-functional project teams, providing input, liaising with training, and partnering with groups on execution efforts.
• Coach and train junior PM levels on processes, performance targets, and goals.
• Provide customer service and training to internal customers on managed processes; deliver presentations, including to executive audiences when needed.
• Perform a process or parts of a process as needed.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED