Sr. Associate, Process Manager

Capital One • Plano, TX

4d • Hybrid

About The Position

Capital One is seeking a Senior Associate Process Manager to identify solutions to problems and implement process improvements. The role requires effective communication and influence across multiple functional areas and organizational levels. Strong analytical skills, attention to detail, and adaptability in a dynamic agile environment are essential. Knowledge of regulatory requirements and the development and management of process controls are important to maintaining a well-managed process. The position calls for a collaborative, empathetic team member who listens to stakeholders, builds trust through emotional intelligence, and supports business decisions grounded in customer impact.

The role is designated as hybrid, with on-site attendance required in accordance with Capital One’s hybrid policy at the employee’s designated office location. It is based on the Plano, Texas salary range listed in the posting, though pay for hires in other locations will follow the range for those locations.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 2 years of experience in Process or Risk Management.
• At least 1 year of experience in G Suite.
• Strong analytical skills and attention to detail.
• Ability to adapt to a dynamic agile environment.
• Ability to communicate effectively and influence partners across multiple functional areas and organizational levels.
• Knowledge of regulatory requirements and process controls.
• Ability to listen to stakeholder needs and build trust through emotional intelligence.

Nice To Haves

• Bachelor’s degree.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

Responsibilities

• Lead and own oversight of smaller process-improvement work, and collaborate with teammates on larger initiatives.
• Collect data and information, and use analytics and reporting to provide transparency to senior leadership and executives.
• Identify and drive issue resolution and risk-mitigation activities.
• Understand customers’ needs of the process and drive process improvements.
• Develop and maintain formal process documentation, including creating or updating procedures.
• Act as a subject matter expert and partner with project customers to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED