Sr. Associate, Process Manager

Capital One • Plano, TX

6d • $80,800 - $92,200 • Hybrid

About The Position

Capital One is seeking a Senior Associate Process Manager to identify solutions to problems and implement process improvements. The role requires effective communication and influence across functional areas and organizational levels, strong analytical skills, attention to detail, and adaptability in a dynamic agile environment. Knowledge of regulatory requirements and the development and management of process controls are important to maintaining a well-managed process. The successful candidate will collaborate empathetically, listen to stakeholder needs, build trust, and help drive business decisions grounded in customer impact.

This is a hybrid position. The employee is expected to follow Capital One’s hybrid policy regarding required on-site presence at their designated office location. The position is based on the Plano, Texas salary range shown in the posting, although candidates hired in other locations will receive the pay range associated with that location.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 2 years of experience in Process or Risk Management.
• At least 1 year of experience in G Suite.
• Strong analytical skills and attention to detail.
• Ability to adapt to a dynamic agile environment.
• Ability to communicate effectively and influence partners across multiple functional areas and organizational levels.
• Knowledge of regulatory requirements and development and management of process controls.
• Collaborative, empathetic approach, with active listening and emotional intelligence to build trust and support customer-impact-based decisions.

Nice To Haves

• Bachelor’s degree.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

Responsibilities

• Lead and own oversight of smaller process improvement work, and collaborate with teammates on larger initiatives.
• Collect data and information, using analytics and reporting to provide transparency to senior leadership and executives.
• Identify and drive issue resolution and risk mitigation activities.
• Understand customers’ needs of the process and drive process improvements.
• Develop and maintain formal process documentation, including creating or updating procedures.
• Act as a subject matter expert and partner with project customers to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED