Sr Associate, Account Manager
About The Position
Otis is hiring a Sr Associate, Account Manager to support customers across the South Arkansas and Louisiana territory. Reporting to the General Manager, this customer-facing role manages a portfolio of existing accounts, builds long-term customer relationships, and serves as a trusted partner for elevator service needs. The role focuses on customer retention and account growth, identifying opportunities for repair, modernization, and additional service solutions. The Account Manager works with customers to address service needs, develops account strategies, prepares proposals, negotiates and closes sales, and maintains sales pipeline and forecasts using Otis sales tools. The role partners with field operations, service teams, and other internal stakeholders to meet customer needs and business objectives. The position is based at the listed Little Rock, Arkansas location and covers a territory across South Arkansas and Louisiana. Otis does not support H-1B or TN sponsorship for this position.
Requirements
- Bachelor’s degree in a related discipline, or a high school diploma/GED with relevant account management, B2B sales, or customer-facing experience.
- At least 3 years of experience in account management, sales, managing customer relationships, and developing business within an existing account base.
- Ability to identify customer needs, communicate value, and sell service-based or technical solutions.
- Strong relationship-building, communication, negotiation, and problem-solving skills.
- Results-oriented mindset and ability to independently manage multiple accounts, priorities, and sales opportunities.
- Comfort working in a fast-paced, customer-focused environment and collaborating across sales and operations teams.
- Must not require employer sponsorship for work authorization; Otis does not support H-1B or TN petitions/applications for this position.
Responsibilities
- Manage a portfolio of existing accounts, build strong relationships, and deliver a high level of customer service.
- Serve as the primary point of contact for customer needs, inquiries, and service-related concerns.
- Develop account strategies focused on customer retention, growth, and long-term partnerships.
- Identify and pursue opportunities for elevator repair, modernization, and additional service solutions.
- Prepare proposals, conduct sales negotiations, and close opportunities within the assigned territory.
- Maintain accurate sales pipeline, opportunities, and forecasts using Otis sales tools.
- Partner with field operations, service teams, and other internal stakeholders to support customer needs and business objectives.
Benefits
- 401(k) plan with generous company match and a separate automatic retirement contribution
- Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment
- Three weeks of paid vacation and paid company holidays
- Paid sick leave
- Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Peer recognition and service anniversary awards
- Spot performance bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
