Sr Application/Systems Engineer

Nordson Corporation • Chandler, AZ

2d

About The Position

The Senior Applications/Systems Engineer is responsible for applications engineering that may include designing, defining, and implementing system requirements, as well as analyzing and testing new or existing hardware and software products. The role addresses complex problems across functional groups, requiring in-depth evaluation of multiple factors and judgment in selecting methods, techniques, and evaluation criteria. Work leadership may include assigning work and resolving problems.

The engineer collaborates with commercial, electrical, mechanical, software, and manufacturing teams to define system specifications and serves as a technical and project liaison between customers and the development team. The role includes pre-sale and post-sale technical support, such as assessing customer requirements, proposing equipment, supporting demonstrations and buyoffs, reviewing customer specifications and orders, and ensuring platform configurations meet application needs. Travel to customer sites may be required to support product issues or understand customers’ operational needs.

The position is based in an office and includes regular sitting and use of hands, with occasional standing, walking, reaching, and close-vision tasks. The environment is a cubicle setting with usually moderate noise. Estimated travel is 10–20%, including occasional domestic and international customer-site travel.

Requirements

• Bachelor of Science degree.
• 7 or more years of relevant experience.
• Professional working proficiency in English, including reading, writing, speaking, and listening.
• Customer support experience.
• Ability to travel occasionally to domestic and international customer sites.

Nice To Haves

• Experience in design of experiments (DOE) and statistical analysis.
• Experience with JMP or Minitab.

Responsibilities

• Assess problems and design new systems or improve existing systems for better efficiency.
• Consult with commercial, electrical, mechanical, software, and manufacturing teams to determine system functional specifications.
• Travel to customer sites as needed to support product issues or understand customers’ software functional and operational needs.
• Serve as technical and project liaison between customers and the development team to support solution delivery.
• Analyze and verify that system designs meet requirements.
• Work with other engineers to document algorithms used in software and incorporate them into the Software/Hardware Requirements Document.
• Review the software test plan with the development team and suggest improvements.
• Support continuous improvement of self, the team, and processes, including providing constructive feedback to peers.
• Solve problems and propose equipment for commercial teams before sale.
• Attend customer demonstrations, host customer visits, assess customers’ technical requirements, and verify that machines meet those requirements.
• Provide backup support to factories for buyoff preparation, customer-attended buyoffs, and internal buyoffs.
• Support trade shows.
• Conduct technical reviews to interpret customer order expectations.
• Support sales by reviewing and responding to written customer specifications.
• Ensure platform configurations will successfully perform the customer’s application.
• Host customer buyoffs and perform pre-shipment internal buyoffs to verify that platforms meet customer expectations.
• Document and communicate non-standard customer requests.
• Provide support to the pre-sales applications group as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior