Sr. Account Manager (Construction Technology - DEWALT)

Stanley Black & Decker, Inc. • Arizona USA - Remote, AZ

2d • $77,600 - $126,000 • Remote

About The Position

The Sr. Account Manager will join Stanley Black & Decker’s Power Tools Group – Construction Technology Software team in a remote role. The position focuses on growing business within existing accounts by cross-selling and expanding software and hardware products, including DEWALT construction technology offerings. The Account Manager learns and demonstrates products, supports customer implementation and training, meets sales quotas, and works with internal teams to improve the customer experience. The role requires travel throughout the United States, approximately 30%, and is preferred to be based in California or Arizona.

The role combines account management, customer development, subscription sales, and construction technology expertise. The Account Manager develops account strategies, manages relationships and expansion sales cycles, supports larger accounts, and partners with Customer Support, Product Development, local market teams, and other cross-functional colleagues. The position also uses Zoho as a CRM and planning tool and shares customer feedback to inform product improvements and launches.

The successful candidate has B2B SaaS sales experience, including experience in a closing role, and is comfortable in an entrepreneurial environment. They can demonstrate and sell technology products, manage sales and retention quotas, build relationships, and independently prioritize work. The position offers competitive total target cash compensation of $77,600–$126,000, inclusive of base and target variable compensation, and is eligible for a sales incentive plan or commission.

Requirements

• At least 3 years of B2B SaaS sales experience, including a minimum of 1 year in a closing role.
• Ability to build relationships and work effectively with customers and internal teams.
• Experience with subscription sales and selling construction SaaS products.
• Ability to propose, demonstrate, value-sell, and close sales.
• Ability to develop cross-company relationships within an account base.
• Ability to gather account details and build a case for client expansion opportunities.
• Ability to manage sales and retention quotas.
• Experience in customer development.
• Proven record of delivering positive results and a strong desire to win.
• Demonstrated time-management skills, ability to set priorities, and self-motivation.
• Proficiency with Microsoft Suite applications.
• Solid mechanical and technology skills, including troubleshooting experience.

Nice To Haves

• Bachelor’s or associate degree in engineering, technology, business, or a related field.
• Experience using CRM solutions such as Salesforce.com.
• Commercial jobsite and construction knowledge.
• Based in California or Arizona.

Responsibilities

• Develop new business opportunities with existing clients and identify opportunities to meet sales quotas.
• Understand customer goals, challenges, timelines, budgets, and decision-making authority, and create account strategies.
• Maintain close relationships with existing users and prospective customers.
• Manage customer implementation, ongoing field training, and support for software products such as DEWALT MSuite, Tool Connect, and Asset Tracking.
• Support sales presentations and product demonstrations, including slide-based, live, and recorded demos.
• Meet quarterly and annual quotas and activity standards, including calls, product introductions, training events, and demonstrations.
• Collaborate with local market teams to follow up on leads and drive sales growth.
• Develop and execute sales plans with cross-functional partners to support predictable sales cycles.
• Drive expansion sales to increase company-wide user counts.
• Serve as the lead point of contact for larger client account management matters.
• Manage handoffs of mature accounts from the Account Executive team.
• Share customer feedback with the product team and help ensure new product launches are communicated successfully.
• Maintain and use Zoho as a CRM and planning tool, and communicate successes and failures in a timely manner.
• Teach and mentor local market teams about contractors in the assigned specialty, their digital products and buying criteria, purchasing processes, and opportunities to expand engagement across SBD brands.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Vision insurance
• Wellness program
• Disability benefits
• 401(k)
• Employee Stock Purchase Plan
• Paid time off, including vacation, holidays, and personal days
• Tuition reimbursement
• Discounts on Stanley Black & Decker tools and products
• Discount programs for partner vendors
• Learning and development resources, including Lean Academy, Coursera, and online university resources
• Career development opportunities across multiple career paths

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree