Sr Manager, Sales - Tool Connect (Construction Technology - DEWALT)
About The Position
The Sr Manager, Sales - ToolConnect (DEWALT) leads commercial execution for ToolConnect, driving revenue growth, customer adoption and retention, and sales team performance. The role leads Account Executives and a Customer Success Manager, builds a high-performance sales culture, and partners across the business to deliver a strong customer experience and scalable growth. It reports to the Director, Customer Experience (Construction Technology – DEWALT). The role executes commercial strategy aligned with Construction Technology and DEWALT priorities; develops team members and manages performance; oversees pipeline generation, opportunity management, forecasting, and conversion; and works with Customer Success to improve onboarding, adoption, expansion, renewals, and customer lifetime value. It collaborates with marketing, product, customer experience, and operations; uses market and competitive insights to inform planning; and improves sales processes, tools, metrics, and reporting. The position also supports strategic customer and partner engagements, annual planning, target setting, account strategy, resource planning, continuous improvement, change leadership, and team communication. Travel required: 40%.
Requirements
- Bachelor’s degree in business, marketing, management, or a related field, or an equivalent combination of education and experience.
- At least 8 years of experience in sales or business development, including sales leadership experience.
- Experience leading and developing customer-facing commercial teams, including quota-carrying sellers and/or customer success professionals.
- Demonstrated success executing sales strategies that drive revenue growth, customer acquisition, and retention.
- Strong leadership, coaching, and performance management skills, including the ability to motivate teams and develop talent.
- Experience with pipeline management, forecasting, CRM discipline, and sales performance metrics.
- Strong cross-functional collaboration skills and ability to work across sales, marketing, product, operations, and customer experience teams.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving skills, including the ability to translate data into action.
- Ability to work effectively in a fast-paced, evolving, technology-enabled business environment.
- Ability to travel 40%.
Nice To Haves
- Experience in SaaS, connected products, construction technology, jobsite technology, or subscription-based business models.
- Experience supporting commercial growth for digital solutions, software-enabled products, or connected tool ecosystems.
- Experience working with enterprise, channel, or mid-market customers in construction, industrial, or related sectors.
Responsibilities
- Lead the ToolConnect sales team, including Account Executives, to achieve revenue, growth, and retention objectives.
- Execute ToolConnect’s commercial strategy in alignment with Construction Technology and DEWALT business priorities.
- Set performance expectations, coach team members, and foster an accountable, engaged sales culture.
- Drive pipeline generation, opportunity management, forecasting discipline, and sales-funnel conversion.
- Partner with Customer Success to strengthen onboarding, adoption, expansion, renewals, and customer lifetime value.
- Collaborate with marketing, product, customer experience, operations, and other cross-functional partners to improve go-to-market effectiveness and customer outcomes.
- Identify market opportunities, customer needs, and competitive insights to inform sales strategy and business planning.
- Build and refine sales processes, tools, metrics, and reporting to improve productivity, visibility, and decision-making.
- Support strategic customer and partner engagements, including senior-level relationship management where appropriate.
- Ensure a professional, consistent, customer-centric experience throughout the buyer and customer journey.
- Contribute to annual planning, target setting, account strategy, and resource planning for the ToolConnect business.
- Champion continuous improvement, change leadership, and effective team communication.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Disability benefits
- 401(k)
- Employee Stock Purchase Plan
- Paid time off, including vacation, holidays, and personal days
- Tuition reimbursement
- Wellness program
- Discounts on Stanley Black & Decker tools, products, and partner programs
- Learning and development resources, including a digital learning portal, Lean Academy, and online university
- Sales incentive plan or commission eligibility
- Potential annual merit increases
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What This Job Offers
Job Type
Full-time
Career Level
Senior
