Sr. Account Manager

Public Partnerships | PPL

7d•Remote

About The Position

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). NOTE: Remote within Oregon; occasional travel required. Candidates must reside in Oregon to be considered for this position. Job Summary The Sr. Account Manager will support Public Partnerships LLC’s programs in Oregon by managing strategic relationships with state agencies, managed care organizations, and key stakeholders to ensure successful program delivery and client satisfaction. This role is responsible for overseeing contractual obligations, driving operational performance, supporting business development initiatives, and collaborating across functional teams to deliver high-quality service and solutions. The ideal candidate will bring strong experience in account management, project leadership, Medicaid and state government programs, and stakeholder engagement, with the ability to identify opportunities for growth and continuous improvement. This position also plays a key role in fostering collaboration, mentorship, and operational excellence across teams and client partnerships.

Requirements

Excellent client relationship management skills throughout work history.
Demonstrated project management and proven execution of projects or efforts.
Proven business development and revenue generation expertise.
Ability to keep leadership informed about potential market, revenue, products, services, competitors, partners, clients, and opportunities.
Champion thought leadership, such as conference presentations, white papers as needed.
Leverage contacts, relationships and competitor intelligence in business and product development leadership.
Ability to lead, manage and supervise a team of high-performing business development professionals.
Proven knowledge of the local market and competitors to develop the company’s unique selling propositions and differentiator.
Strong analytical, organizational and presentation skills.
Ability to articulate thoughts and build plans to action through excellent oral and written communication skills.
Excellent PC skills in Microsoft Office products.
Ability to drive with contagious initiative and move daily work forward.
Bachelor's degree or 10 years’ experience required; Master's degree preferred. Substantial professional experience may be considered in lieu of a formal degree.
9-10 years professional experience required.
Supervisory experience required.
Demonstrated financial and business management experience required.
Knowledge of Medicaid programs and experience with state government required.
Experience in contract negotiations, program management, and business to business sales.

Nice To Haves

Experience in long term care and disability services is a plus
PMP a plus

Responsibilities

Preserves client relationships with state agencies and managed care organizations.
Participates and drives key stakeholder meetings to provide best in class service and problem-solving dialogue on important issues.
Recognizes and leverages relationships between state client staff and other departments.
Drives to reinforce and establish expectations regarding PPL’s standard product offering.
Identifies and acts on opportunities for communication on new products to existing and future clients.
Identifies and meets with prospective clients to share PPL’s capabilities and products and services to best align with prospects needs.
Executes timely and accurate fulfillment of contractual obligations on a consistent manner.
Monitors and oversees execution of program service level agreements.
Manages appropriate subcontractor relationships as needed.
Manages internal meetings to ensure knowledge and mitigation of accounts receivable issues.
Directs project requirements and client expectations among functional groups and with client on a timely and accurate basis.
Directs internal project work plans through guidance to support teams’ success on deliverables with project management philosophies to build groundwork for future projects.
Coordinates and communicates among multiple functional areas to address problems of high complexity.
Engages the team to develop plans and resolve issues through collaboration and execution and consistency in practice.
Function as subject matter expert on products and share knowledge with client base both internal and external.
Leads sales presentations and system demonstrations on behalf of PPL.
Directs and coordinates proposal development research, financial analysis to provide product proposal aligned with clients’ requirements.
Provides leadership mentoring, advice, and guidance to direct reports through indirect or direct supervision.
Partners with junior level or newly hired staff for on-the-job exposure to basic daily interactions with clients and practice area for staff development and growth.
Ensures staff members understand the full scope of work i.e., day-to-day project priorities, level of effort, and deadlines.
Directs all aspects of performance management to ensure staff members are effectively performing responsibilities, delivering on deadlines, and elevating practice area with sound work.
Product and provide feedback and mentorship on a consistent basis to promote growth and development.
Other duties as assigned.