SR Account Manager

PAM Transport • Fort Wayne, IN

4d • Onsite

About The Position

We are looking for a driven and hard-working leader who has exceptional ability to multitask, collaborate with a team, and communicate with customers effectively. This customer-facing role requires a strong commitment to delivering outstanding customer service while contributing operationally to help improve overall team performance and scorecard results. PAM Transport is a transportation company that specializes in nationwide dry van truckload, expedited truckload, and logistics services throughout the United States, Canada, and Mexico. Our goal is to provide exceptional service to our customers, and we believe that starts with our employees who are passionate about their work. Since 1980, we have consistently invested in our employees, and this commitment remains a central focus today. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that “small town feel” and community here at PAM Transport.

Requirements

• Exceptional ability to multitask
• Collaborate with a team
• Communicate with customers effectively
• Strong commitment to delivering outstanding customer service
• Contributing operationally to help improve overall team performance and scorecard results

Responsibilities

• Providing logistic solutions to customers while building long-lasting relationships
• Maintain data integrity
• Interacts with customers to evaluate and assess steps to exceed expectations
• Communication, communication, communication
• Data entry from load building to appointment setting providing updates to the customer through their online
• Maximize operational potential for revenue and utilization growth
• SOP completion for all new customer &/or lanes on-boarded by Account Manager
• Lead in depth compliance calls with your team and internal leadership as well as track and trace booked loads
• Ability to be flexible to support all aspects of the operations across all shifts

Benefits

• Reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed