Sr. Account Manager

Acadia.io•Atlanta, GA

About The Position

Acadia.io is a highly recognized digital marketing agency, awarded for its performance and as a great place to work. We are a growing team with a mission to be an elite digital growth platform for mid-market disruptors, creating opportunity, meaning, and connection. Our core values are Can-do, Curiosity, Candor, and Community. The Senior Account Manager will be the primary owner and driver of several major accounts, managing a team of 2-4 Account Managers & Junior Account Managers. This role involves developing and maintaining client and agency relationships, leading teams, mentoring junior staff, working independently with clients on midsize to large accounts, bridging client and agency communication, and leading projects with minimal supervision. The ideal candidate is a proactive team player, able to start quickly and manage their own workload, with knowledge of digital marketing and business analytics. Experience at a digital marketing agency is a plus.

Requirements

Bachelor's Degree
5-7+ years of account management experience
2-3 years in a client-facing role within SEO and paid media
Experience managing junior-level staff - instruction/motivation.
Must be extremely organized and detail-oriented
Must be motivated, goal-oriented, and take initiative
Work well in a team environment
Someone who shares our core values

Nice To Haves

Experience working at a digital marketing agency
Proven account management skills are required in order to establish, maintain and enhance customer relationships
Excellent written and oral communication skills
Technical competence (understands software, Google products, basic technical details of how websites and e-commerce sites work, etc.)
Experience with Google Analytics
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Familiar with Microsoft Word, Excel, PowerPoint, Google Docs

Responsibilities

Client communications, relationship management, and compliance on client deliverables and overarching client relationships.
Run projects and tasks, lead the approach, and steer the team in creating and communicating client value.
Ensure client issues are dealt with efficiently, working with implementation teams to anticipate and resolve issues.
Provide reports on search engine rankings, website traffic, conversions, and revenue reflecting campaign results.
Review all major deliverables and oversee processes and procedure completion to ensure quality standards and client expectations are met.
Work closely with internal teams, maintaining project status knowledge to identify potential issues or opportunities.
Provide regular two-way communication and liaise between the client and internal specialists to facilitate strong team input and proper client expectations.
Communicate client goals and represent client interests to internal SEO, paid digital media, website development, and organic social implementation teams.