Sr Account Delivery Manager

DXC Technology•Plano, TX

5d•$119,900 - $222,700

About The Position

DXC Technology is seeking a Sr Manager, Account Delivery to lead day-to-day delivery operations for one or more Insurance Industry client accounts. The role is accountable for meeting client commitments and service levels, strengthening client relationships, improving operational and financial performance, and identifying opportunities for account growth. The position partners with client stakeholders, account delivery colleagues, cross-functional teams, and internal leadership to support efficient account operations and align services with client priorities. The role includes managing account budgets, cost control, and forecasting; monitoring KPIs, service levels, and operational metrics; addressing delivery issues; communicating performance, risks, and improvement initiatives; and driving continuous improvement in service quality, operational efficiency, client satisfaction, and profitable delivery. The successful candidate will bring account delivery, client relationship management, and service operations experience in the insurance industry, along with knowledge of insurance business operations and/or technology environments. DXC offers a flexible benefits program that includes health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan; paid holidays; and paid time off. Its work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Requirements

Bachelor's degree in Business, Technology, Insurance, or a related field, or an equivalent combination of education and relevant professional experience.
Typically 8 or more years of relevant professional experience, including at least 3 years in account delivery, client delivery, service delivery, or a comparable leadership role.
Experience supporting clients within the insurance industry, with knowledge of insurance business operations and/or technology environments.
Demonstrated experience managing complex client relationships and delivery commitments.
Strong capabilities in strategic planning, client relationship management, operational delivery, financial management, and team leadership.
Experience managing service levels, KPIs, operational performance, budgets, and forecasting.
Strong executive communication, stakeholder management, problem-solving, and escalation-management skills.
Ability to identify account expansion opportunities and collaborate with sales and account teams to support growth.
Commitment to continuous learning and staying current with developments in insurance, technology, and service delivery.

Nice To Haves

Experience working with large insurance carriers or complex insurance accounts.
Knowledge of insurance operations such as Life & Annuities, Property & Casualty, claims, policy administration, underwriting, or insurance business process services (BPS/BPO).
Experience managing large-scale technology, application, infrastructure, or business-process service delivery environments.
Advanced degree in a relevant field.
Relevant professional certifications, such as PMP (Project Management Professional).

Responsibilities

Lead day-to-day delivery and operational performance for assigned insurance client accounts, ensuring contractual commitments, service levels, and client expectations are met or exceeded.
Partner with Account Delivery Managers, Associates, and cross-functional teams to support efficient and consistent account operations.
Build and maintain relationships with client stakeholders to understand business priorities, operational challenges, and strategic goals.
Manage account financial performance, including budgets, cost control, and accurate monthly and quarterly forecasting.
Identify and develop growth opportunities within existing accounts by aligning client needs with DXC capabilities and solutions.
Collaborate with senior leadership to define, monitor, and improve KPIs, service levels, and operational metrics.
Track insurance industry trends, business challenges, regulatory developments, and technology transformation, and assess their impact on client strategies and service delivery.
Identify and resolve delivery or account-related issues, escalating critical matters when appropriate.
Provide leadership and client stakeholders with updates on account performance, risks, financials, service levels, and improvement initiatives.
Drive continuous improvement in service quality, operational efficiency, client satisfaction, and profitable delivery.