Sprinkler Service Technician

Johnson Controls • Fort Worth, TX

4d • $24 - $33

About The Position

Johnson Controls is hiring a Sprinkler Service Technician to service and repair sprinkler systems in commercial, industrial, and residential settings. The technician receives service calls from the Service Resource Center, contacts customers to identify equipment problems, diagnoses and repairs systems using prescribed troubleshooting procedures and technical documentation, and communicates with district staff and customers to support customer satisfaction. Systems include wet, dry, pre-action, deluge, and fire pump systems. The role also involves completing electronic Service Acknowledgements, maintaining truck inventory, participating in an on-call rotation, and traveling overnight as required. The position pays $24–$33 per hour, with the rate determined by the applicant’s qualifications and other stated compensation considerations. A competitive benefits package is offered.

Requirements

• At least 2 years of documented experience in the fire sprinkler or suppression industry.
• Experience reading and interpreting blueprints, submittals, and operational or product manuals.
• High school diploma or equivalent.
• Ability to follow verbal and written instructions.
• Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
• Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Ability to participate in an on-call rotation schedule.
• Willingness to travel overnight as required.
• Strong customer service skills.
• Ability to adhere to, implement, and consistently follow safety guidelines and procedures.
• Strong organizational skills, a positive attitude, and ability to learn quickly.
• Valid driver’s license and driving record that meets company requirements.
• Ability to pass a pre-employment background check and drug test.

Nice To Haves

• RME-1 or NICET Level II certification.

Responsibilities

• Receive service calls from the Service Resource Center and review descriptions of equipment or system malfunctions.
• Contact customer representatives to determine equipment and system problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications, including wet, dry, pre-action, deluge, and fire pump systems.
• Follow troubleshooting procedures and consult technical manuals, parts manuals, change notices, bulletins, and other notices to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software or systems, programs, schematics, and operational product manuals.
• Communicate consistently with district staff and customers to support complete customer satisfaction.
• Complete Service Acknowledgements electronically using proper coding and obtain the customer’s signature.
• Participate in a scheduled on-call rotation.
• Maintain truck inventory to support timely responses to customer needs.
• Follow safety guidelines and procedures.
• Perform other duties as assigned.

Benefits

• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED