Sprinkler Service Technician

The Hiller Companies, Inc. • Wilmington Manor, DE

11d • $40 - $45

About The Position

The Sprinkler Service Technician inspects, tests, repairs, and maintains fire sprinkler systems to support regulatory compliance and occupant safety. The technician works with clients, contractors, and regulatory authorities to address system issues and maintain fire protection systems. This role performs service work on wet, dry, and pre-action sprinkler systems, fire pumps, and related components, responds to service calls and emergencies, and documents work using the Service Trade operations platform. The position requires travel to client sites and work in commercial, industrial, and outdoor environments.

Requirements

• High school diploma or equivalent.
• Solid understanding of fire protection codes, standards, and regulations, including NFPA 13, NFPA 25, and relevant building and fire codes.
• Prior experience installing, maintaining, and repairing fire sprinkler systems in commercial and industrial settings.
• Strong troubleshooting skills and ability to diagnose and resolve complex technical issues.
• Excellent communication and customer service skills, including professional interaction with clients and team members.
• Valid driver's license with a clean driving record.
• Willingness to travel to client sites as needed.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and kneel for extended periods, and to work at heights and in confined spaces as needed.
• Ability to use hand, power, and specialty tools.

Nice To Haves

• Technical or vocational training in fire alarm systems or a related field.
• NICET certifications are strongly preferred.

Responsibilities

• Inspect and test wet, dry, and pre-action fire sprinkler systems in accordance with NFPA 25.
• Prepare reports documenting inspection findings, test results, deficiencies, and non-compliance issues in accordance with NFPA codes and standards.
• Test and evaluate sprinkler heads, valves, piping, pumps, and control systems.
• Inspect piping, fittings, and connections for corrosion, leaks, or damage, and recommend repairs or replacements.
• Maintain fire sprinkler systems by replacing damaged or malfunctioning components, cleaning pipes and sprinkler heads, lubricating moving parts, and adjusting system settings.
• Inspect fire pump assemblies, including testing flow rates, pressure levels, and mechanical integrity.
• Respond to service calls and emergency requests, diagnose problems, and implement solutions to restore system functionality.
• Document service activities, including inspection reports, work orders, parts usage, and customer notes, using the Service Trade operations platform.
• Coordinate with Deficiency Sellers by providing inspection reports, material needs, and job-related notes to support timely repair estimates.
• Communicate professionally with clients to schedule work, discuss inspection findings, address questions or concerns, and recommend system upgrades or improvements.
• Coordinate with Service Coordinators on work orders, material requisitions, and scheduling to support efficiency, productivity, and customer satisfaction.
• Maintain a clean, organized work environment and follow safety guidelines, protocols, and procedures.

Benefits

• Competitive compensation package, with pay advancement opportunities for industry certifications and continuing education.
• Health, dental, and vision insurance.
• Retirement plans.
• Company-paid and voluntary life insurance.
• Company-paid short-term disability and voluntary long-term disability.
• Critical illness and accident insurance.
• Paid time off.
• Company-provided training, tools, and equipment.
• $150 annual boot allowance for employees required to wear safety boots.
• Career advancement potential within a growing company.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED