Sprinkler Service Technician
About The Position
Johnson Controls is hiring a Sprinkler Service Technician to service and repair sprinkler systems for commercial, industrial, and residential applications. Systems include wet (steel, copper, and CPVC), dry, pre-action, deluge, and fire pumps. The technician receives service calls, contacts customers to identify equipment problems, diagnoses and repairs systems using prescribed troubleshooting procedures and technical resources, and communicates with district staff and customers to ensure satisfaction. The role also involves electronically completing service acknowledgements, maintaining truck inventory, participating in an on-call rotation, and performing other assigned duties. Flexible hours, including weekends, and overnight travel are required.
Requirements
- At least 4 years of documented experience in the fire sprinkler or suppression industry.
- Experience reading and interpreting blueprints, submittals, and operational or product manuals.
- High school diploma or equivalent.
- Ability to follow verbal and written instructions.
- Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
- Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
- Ability to work flexible hours, including weekends, to meet customer requirements.
- Ability to participate in an on-call rotation.
- Ability to travel overnight.
- Strong customer service skills.
- Strong organizational skills, a positive attitude, and ability to learn quickly.
- Valid driver’s license and driving record that meets company requirements.
- Ability to pass a pre-employment background check and drug test.
Nice To Haves
- RME-1 or NICET Level II certification.
Responsibilities
- Receive service calls from the Service Resource Center and review descriptions of equipment or system malfunctions.
- Contact customer representatives to determine equipment or system problems.
- Perform service and repairs on commercial, industrial, and residential sprinkler systems, including wet, dry, pre-action, deluge, and fire pump systems.
- Use prescribed troubleshooting procedures and technical manuals, part manuals, change notices, bulletins, and other technical resources to diagnose and repair equipment.
- Read and interpret blueprints, diagrams, submittals, specifications, software or systems, programs, schematics, and operational product manuals.
- Communicate with district staff and customers to support complete customer satisfaction.
- Complete Service Acknowledgements electronically with appropriate coding and obtain customer signatures.
- Participate in a scheduled on-call rotation.
- Maintain truck inventory to support timely response to customer needs.
- Follow safety guidelines and procedures.
- Perform other duties as assigned.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
