Sprinkler Service Technician

Johnson Controls•Fort Worth, TX

About The Position

Johnson Controls is hiring a Sprinkler Service Technician to provide service and repairs on sprinkler systems for commercial, industrial, and residential applications. The technician receives service calls from the Service Resource Center, contacts customers to determine equipment or system problems, and diagnoses and repairs equipment using prescribed troubleshooting procedures and technical documentation. Systems include wet, dry, pre-action, deluge, and fire pumps. The role involves interpreting blueprints, diagrams, submittals, specifications, schematics, software or systems, and product manuals. The technician communicates with district staff and customers to support customer satisfaction, completes service acknowledgements electronically with appropriate coding and customer signatures, maintains truck inventory, and participates in a scheduled on-call rotation. Flexible hours, including weekends, and overnight travel are required. The position includes a competitive benefits package. The hiring hourly range is $24–$33, with the rate determined by factors including education, experience, knowledge, skills, abilities, internal equity, and market data.

Requirements

At least 2 years of documented experience in the fire sprinkler or suppression industry.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
High school diploma or equivalent.
Ability to follow verbal and written instructions.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Ability to participate in an on-call rotation schedule.
Ability to travel overnight.
Strong customer service skills.
Strong organizational skills, a positive attitude, and ability to learn quickly.
Valid driver’s license and driving record that meets company requirements.
Ability to pass a pre-employment background check and drug test.

Nice To Haves

RME-1 certification or NICET Level II certification.

Responsibilities

Receive service calls from the Service Resource Center and review the reported equipment or system malfunction.
Contact customer representatives to determine equipment or system problems.
Service and repair sprinkler systems and fire pumps in commercial, industrial, and residential applications.
Use prescribed troubleshooting procedures and technical documentation to diagnose and repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications, schematics, software or systems, and operational or product manuals.
Communicate with district staff and customers to support complete customer satisfaction.
Complete service acknowledgements electronically with appropriate coding and obtain customer signatures.
Participate in a scheduled on-call rotation.
Maintain truck inventory to support timely customer response.
Follow safety guidelines and procedures.
Perform other duties as assigned.