Sprinkler Service Technician

Johnson Controls•Westbrook, ME

About The Position

Johnson Controls is hiring a Sprinkler Service Technician to service and repair sprinkler systems in commercial, industrial, and residential settings. The technician receives service calls from the Service Resource Center, contacts customers to identify equipment or system problems, diagnoses issues, and completes repairs. Systems may include wet (steel, copper, and CPVC), dry, pre-action, deluge, and fire pump systems. The role also involves maintaining customer communications, completing service acknowledgements electronically, keeping truck inventory ready for customer needs, and participating in an on-call rotation. Overnight travel is required, and flexible hours, including weekends, may be needed to meet customer requirements. The position requires physical work, including moving equipment and tools weighing up to 50–70 pounds and working in difficult locations such as on ladders, scaffolding, and high-lift equipment up to 40 feet, inside ducts and crawl spaces, and above ceilings. The technician must follow safety procedures and company requirements. Johnson Controls offers a competitive benefits package. The stated hiring range is $26–$36 per hour; the rate depends on factors including education, experience, knowledge, skills, abilities, internal equity, and market data.

Requirements

At least 3 years of documented experience in the fire sprinkler or suppression industry.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
High school diploma or equivalent.
Ability to follow verbal and written instructions.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in difficult positions and locations, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Ability to participate in an on-call rotation.
Ability to travel overnight.
Strong customer service skills.
Ability to adhere to and implement safety guidelines and procedures.
Strong organizational skills, a positive attitude, and ability to learn quickly.
Valid driver’s license and driving record that meets company requirements.
Ability to pass a pre-employment background check and drug test.

Nice To Haves

NICET Level II certification is desired.

Responsibilities

Receive service calls from the Service Resource Center and review descriptions of equipment or system malfunctions.
Contact customer representatives to determine equipment or system problems.
Perform service and repairs on sprinkler systems in commercial, industrial, and residential applications, including wet, dry, pre-action, deluge, and fire pump systems.
Troubleshoot and diagnose equipment using prescribed procedures and technical, parts, and operational manuals, notices, and bulletins.
Read and interpret blueprints, diagrams, submittals, specifications, schematics, programs, and operational product manuals.
Communicate with district staff and customers to support customer satisfaction.
Complete service acknowledgements electronically with appropriate coding and obtain customer signatures.
Participate in a scheduled on-call rotation.
Maintain truck inventory to support timely responses to customer needs.
Follow safety guidelines and procedures.
Perform other duties as assigned.