Sprinkler Service Technician

Johnson Controls•Fort Worth, TX

About The Position

Johnson Controls is hiring a Sprinkler Service Technician to service and repair sprinkler systems for commercial, industrial, and residential applications. The technician receives service calls from the Service Resource Center, contacts customer representatives to identify equipment or system problems, and diagnoses and repairs systems using prescribed procedures and technical documentation. Systems include wet (steel, copper, and CPVC), dry, pre-action, and deluge sprinkler systems, as well as fire pumps. The role requires interpreting blueprints, diagrams, submittals, specifications, schematics, software or systems, programs, and operational product manuals. The technician communicates with district staff and customers to support customer satisfaction, completes electronic service acknowledgements with appropriate coding and customer signatures, maintains truck inventory, and participates in a scheduled on-call rotation. Overnight travel is required, and flexible hours, including weekends, may be needed to meet customer requirements. Other duties may be assigned.

Requirements

At least 4 years of documented experience in the fire sprinkler or suppression industry.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
High school diploma or equivalent.
Ability to follow verbal and written instructions.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 lbs.
Ability to work in difficult positions and locations, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Ability to participate in an on-call rotation.
Ability to travel overnight.
Strong customer service skills.
Ability to adhere to and implement safety guidelines and procedures.
Strong organizational skills, a positive attitude, and ability to learn quickly.
Valid driver’s license and driving record that meets company requirements.
Ability to pass a pre-employment background check and drug test.

Nice To Haves

RME-1 certification or NICET Level II certification.

Responsibilities

Receive service calls from the Service Resource Center and obtain information about equipment or system malfunctions.
Contact customer representatives to determine equipment or system problems.
Perform service and repairs on commercial, industrial, and residential sprinkler systems, including wet, dry, pre-action, and deluge systems, and fire pumps.
Follow troubleshooting procedures and consult technical manuals, parts manuals, change notices, bulletins, and other technical documentation to diagnose and repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications, software or systems, programs, schematics, and operational product manuals.
Communicate with district staff and customers to ensure customer satisfaction.
Complete electronic service acknowledgements with proper coding and obtain customer signatures.
Participate in a scheduled on-call rotation.
Maintain truck inventory to support timely responses to customer needs.
Follow safety guidelines and procedures.
Perform other duties as assigned.