Sprinkler Service Technician

Johnson Controls•Westbrook, ME

4d•$26 - $36

About The Position

Johnson Controls is hiring a Sprinkler Service Technician to service and repair sprinkler systems for commercial, industrial, and residential customers. The technician receives service calls from the Service Resource Center, contacts customer representatives to determine equipment or system problems, and uses prescribed troubleshooting procedures and technical documentation to diagnose and repair systems. System types include wet (steel, copper, and CPVC), dry, pre-action, deluge, and fire pumps. The role requires reading and interpreting blueprints, diagrams, submittals, specifications, schematics, software or systems, programs, and operational product manuals. The technician communicates with district staff and customers to support customer satisfaction, completes electronic Service Acknowledgements with appropriate coding and customer signatures, maintains truck inventory, and participates in a scheduled on-call rotation. Flexible hours, weekend work, and overnight travel are required. The role also involves physical work, including carrying equipment and tools and working at heights and in confined or difficult-to-access areas. The hiring hourly range is $26–$36, depending on education, experience, knowledge, skills, abilities, internal equity, and market data. The position includes a competitive benefits package. Johnson Controls may use technology-assisted tools, including AI, to help identify and evaluate candidates; hiring decisions are made by human reviewers.

Requirements

At least 3 years of documented experience in the fire sprinkler or suppression industry.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
High school diploma or equivalent.
Ability to follow verbal and written instructions.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Ability to participate in an on-call rotation schedule.
Ability to travel overnight.
Strong customer service skills.
Ability to adhere to and implement safety guidelines and procedures at all times.
Strong organizational skills, a positive attitude, and ability to learn quickly.
Valid driver’s license and a driving record that meets company requirements.
Ability to pass a pre-employment background check and drug test.

Nice To Haves

NICET Level II certification desired.

Responsibilities

Receive service calls from the Service Resource Center and obtain information about equipment or system malfunctions.
Contact customer representatives to determine equipment or system problems.
Service and repair sprinkler systems for commercial, industrial, and residential applications, including wet, dry, pre-action, and deluge systems and fire pumps.
Use prescribed troubleshooting procedures and technical manuals, parts manuals, change notices, bulletins, and other documentation to diagnose and repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications, software or systems, programs, schematics, and operational product manuals.
Communicate with district staff and customers to support complete customer satisfaction.
Complete electronic Service Acknowledgements with appropriate coding and obtain customer signatures.
Participate in a scheduled on-call rotation.
Maintain truck inventory to support timely responses to customer needs.
Follow safety guidelines and procedures.
Perform other duties as assigned.