Sprinkler Service Coordinator

Fire Fighter Sales & Service Co. • Warrendale, PA

17d • Onsite

About The Position

The Sprinkler Service Coordinator delivers customer service by scheduling and dispatching service technicians, managing work orders, and serving as a primary point of contact for customer inquiries. The role helps resolve service requests promptly, coordinates field operations, and supports customers and internal teams to maintain satisfaction and operational efficiency. The position is based primarily in an office and involves frequent communication with technicians, customers, and internal staff.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in scheduling, routing, or dispatching service technicians, drivers, or product deliveries.
• 1–3 years of strong customer service experience, preferably in a service or field operations environment.
• Proficiency in Microsoft applications, particularly Word and Excel.
• Strong organizational skills and attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong problem recognition and resolution skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Reliability, good attendance, and a solid work ethic.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Answer incoming phone calls and provide prompt, professional customer service.
• Schedule and dispatch service technicians, optimizing routes and supporting timely service delivery.
• Coordinate and manage customer follow-up appointments.
• Communicate with customers, technicians, and internal staff to promote clarity and satisfaction.
• Monitor and review daily technician activities, prepare status reports, and document service outcomes.
• Gather and process customer feedback, including conducting post-service surveys.
• Identify, troubleshoot, and resolve customer issues professionally and promptly.
• Complete tasks and projects as needed to support service and organizational goals.
• Manage sprinkler inspection billing to ensure accurate and timely invoicing.

Benefits

• Medical, dental, and vision insurance plans.
• Company-paid life insurance and long-term disability insurance.
• Optional supplemental benefits for additional coverage.
• Paid time off starting in the first year of employment.
• Seven paid holidays annually.
• 401(k) plan with Safe Harbor match, with traditional and Roth options.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED