Springs & Pool Attendant (Ojo Caliente)

Ojo Spa Resorts•Ojo Caliente, NM

7d•Onsite

About The Position

The Springs and Pool Attendant is vital in maintaining the cleanliness, organization, and overall guest experience across all springs and pool areas. This includes the reception areas, waiting lounges, locker rooms, linen storage, and private and communal pools. Attendants are responsible for prepping and servicing pool areas, restocking lockers with appropriate amenities, maintaining a clean and orderly environment, and ensuring consistent linen flow through coordination with the laundry team. Routine duties include trash removal, linen pickup, sweeping and tidying shared areas, skimming pools, and cleaning and organizing spa linen storage and workspaces. Attendants are expected to engage actively and positively with guests, helping to create a warm, welcoming, and restorative soaking environment. Attendants welcome guests at the Main Bathhouse, direct how to use lockers, provide towel exchange, and answer questions. A high level of attentiveness, adaptability, and commitment to service excellence is essential. Attendants will cross-train with Locker Room Cleaners and Spa Attendants to assist each other when needed.

Requirements

High school diploma or equivalent required.
Minimum of one year of spa, hospitality, or guest service experience preferred.
CPR certification is preferred.
Proficiency in computer systems and software is preferred.
Commitment to delivering outstanding guest experiences.
Must be friendly, approachable, and guest service-oriented throughout all shifts.
Energetic, professional demeanor with a strong focus on guest satisfaction.
Ability to follow written and verbal instructions with professionalism and accuracy.
Ability to communicate clearly and professionally, both verbally and in writing.
Strong reliability, punctuality, and professionalism are necessary.
Ability to work a flexible schedule, including weekdays, weekends, evenings, and holidays.
Must be dependable and self-motivated with a strong work ethic.
Must be able to stand and move continuously throughout the scheduled shift.
Ability to sit, reach, bend, kneel, stoop, climb, push/pull, walk, and lift items weighing up to 60 pounds.
Must be able to perform tasks requiring manual dexterity, auditory focus, and visual attention.
Ability to work indoors and outdoors in varying weather conditions, including heat, steam, cold, rain, snow, and wind.
Must be comfortable navigating uneven terrain and stairways in a natural outdoor environment.
Ability to work under pressure while maintaining a calm and professional demeanor.
Comfort working in a guest-focused environment where attentiveness is essential.

Nice To Haves

CPR certification is preferred.
Proficiency in computer systems and software is preferred.

Responsibilities

Restock linen storage areas with towels, linens, paper goods, and supplies per established levels and checklists.
Oversee clean linen distribution to needed areas. Process dirty linens.
Perform all opening and closing duties as assigned.
Replenish the spring’s water dispensers throughout the day so they are always filled and cups are available.
Sweep and clean outdoor spa entrances and sitting areas.
Follow verbal instructions and written checklists for daily operations.
Keep springs, reception areas, relaxation lounges, and pool decks tidy (e.g., straighten chairs, fluff pillows, empty trash, and collect wet towels).
Escort guests to steam showers, pools, and private pools in a friendly and knowledgeable manner.
Stay aware of guests requiring assistance due to dehydration, dizziness, or other issues.
Maintain and clean Private Pools, drink stations, and surrounding areas throughout all operating hours.
Be mindful of private pool appointment start times and call-out times. Follow the schedule.
Complete all cleaning and closing duties for the springs, locker rooms, and lounge areas.
Initiate and support spring closures due to lightning or other biohazard events.
Utilize downtime effectively to complete checklists and assist where needed.
Assist with monthly supply inventory.
Assist with quarterly linen inventory.
Report guest concerns or facility issues to the Springs Managers and Ambassadors promptly.
Provide support in other areas of the Spa and Springs as needed through cross-training.
Maintains pools with frequent skimming, staying attentive to any water quality issues and reporting immediately to management any variance from norm.
Open and close springs areas per established checklists or verbal instruction.
Prepare, organize, sanitize, and program wristbands daily.
Program all lockers each morning with the assigned wristbands.
Learn the Springs and Spa software to be aware of guest appointments throughout each shift.
Report for work in the department’s issued uniform. Wear your name tag.
This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Benefits

Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks for eligible employees
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails
Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers (Ojo Santa Fe specific)
Yoga Workshops (if space available) & Monthly Birthday Treats (Ojo Caliente specific)