Sportsbook Ticket Writer Full Time (Hobey's Reno NV)
About The Position
Reporting to the Sportsbook Supervisor, the Sportsbook Ticket Writer is the face of the retail sportsbook operation. The role provides high-quality customer service to regular customers and novice bettors, helping everyone feel welcome. The Ticket Writer develops familiarity with available sports betting options and answers customer questions to help customers make informed, responsible wagering decisions. The position also involves following company and gaming control board rules, completing required documentation, assisting with customer disputes, and collaborating with team members and leaders. The role requires flexible availability and may involve nights, weekends, and some holidays. Physical requirements include standing for extended periods, lifting, pulling, or pushing up to 25 pounds, writing for extended periods, and twisting, bending, or reaching without significant limitation.
Requirements
- At least one year of cash-handling experience in a work setting.
- Basic computer knowledge, including email, MS Excel, and internet use.
- Must be at least 21 years old.
- Must be able to pass a background check.
- Must be able to obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary.
- High level of customer service.
- Professional manner and strong written and verbal communication skills.
- Ability to perform simple math.
- Understanding of and responsibility for adhering to company and Gaming Control Board compliance requirements.
- Must be able to stand for extended periods.
- Must be able to lift, pull, or push 25 pounds.
- Must be able to write for extended periods and twist, bend, or reach without significant limitations.
Nice To Haves
- High school diploma, GED, or equivalent preferred.
- Flexible availability, including the ability to work nights, weekends, and some holidays, is preferred.
Responsibilities
- Provide top-tier customer service that encourages customers to return.
- Follow all company and gaming control board rules and regulations.
- Become familiar with betting options and discuss them with customers.
- Resolve customer disputes and complaints, escalating to the direct supervisor when needed.
- Work collaboratively with team members and the leadership team.
- Complete required paperwork and documentation according to company policy and gaming control board standards.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
