Sportsbook Supervisor - Philadelphia

Live! Casino and Hotel Philadelphia • Philadelphia, PA

3d • Onsite

About The Position

The Sportsbook Supervisor directly supervises Sports Book writers under the direction of the Sports Book Lead Supervisor. The role supervises daily Sports Book operations on the casino floor for an assigned shift, supports the Sports Book Assistant Manager with day-to-day operations, and may assume the Assistant Sports Book Manager’s responsibilities in their absence. The supervisor ensures regulatory, internal, accounting, and responsible gaming controls are followed while promoting guest service and positive working relationships across departments. The role requires previous supervisory experience, sports betting knowledge preferred, and the ability to work various shifts and flexible hours.

Requirements

• Previous supervisory experience required.
• Thorough knowledge of the approved Responsible Gaming Program.
• Basic computer input skills.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Self-starter with the ability to work independently in a fast-paced environment to drive strategy and execution.
• Must be able to work various shifts and flexible hours.
• High school diploma required.
• Must be able to qualify for and maintain a license as required by the State Gaming Agency.
• Ability to stand and walk for extended periods, ascend and descend stairs, stoop, bend, reach outward and above the head, and lift up to 50 lbs.

Nice To Haves

• Prior sports and sports betting knowledge.
• Associate’s degree.

Responsibilities

• Supervise daily Sports Book operations on the casino floor for an assigned shift.
• Enforce casino regulatory rules and regulations, internal controls, and accounting controls to safeguard company assets.
• Assist in monitoring business demands and making necessary scheduling and staffing adjustments.
• Assist the Sports Book Assistant Manager with daily operations, including employee training, counseling, and supervision.
• Monitor wagered monies and update betting odds according to company policy.
• Assist with the creation of writer tills.
• Authorize winning tickets over specified limits and approve or refuse sports wagers as appropriate.
• Maintain and balance a till for issuing and redeeming tickets when necessary.
• Follow Title 31 procedures and logging requirements.
• Promote superior service to internal and external guests.
• Establish and maintain positive working relationships with all departments.
• Handle guest-service and employee-related issues with composure and professionalism.
• Extend complimentary services in accordance with the approved comp matrix.
• Assume the responsibilities of the Assistant Sports Book Manager in their absence.
• Ensure compliance with regulatory controls and the state gaming agency.
• Perform other related duties as assigned.

Benefits

• Comprehensive health coverage for full-time and part-time Team Members and eligible dependents.
• Retirement savings options.
• Free uniforms.
• Free parking.
• Discounted meals.
• Service and attendance bonuses.
• Tuition reimbursement.
• Discounts on hotels, theme parks, travel, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED