Sportsbook Supervisor - Full Time - (AVI)

Caesars Entertainment • Laughlin, NV

5d

About The Position

Reporting to the District Manager, the Sportsbook Supervisor represents the retail operation and provides high-level customer service to regular customers and novice bettors. The supervisor is an expert in the sports betting options offered and helps customers understand their choices so they can make informed, responsible wagering decisions. The role supports the profitability and promotion of the sportsbook, manages operational costs, mentors and motivates staff, handles escalated customer issues, and ensures operations comply with company and state gaming agency requirements.

Requirements

• Must be at least 21 years of age.
• Must pass a background check.
• Must be able to obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary.
• Proficient in spoken and written English.
• Flexible to work various shifts, weekends, and holidays.
• Understand and adhere to company and Gaming Control Board compliance requirements.
• Obtain an Employer Identification Number (EIN).
• Ability to motivate, lead, and mentor staff.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.
• Self-starter attitude and initiative.
• Able to stand for extended periods.
• Able to lift, pull, or push 25 pounds.
• Able to write for extended periods.
• Able to twist, bend, or reach without significant limitations.

Responsibilities

• Share operational information with the Book Manager that can help maximize sportsbook profitability.
• Manage sportsbook operating costs, with a focus on labor costs and inventory management and control.
• Hold regular meetings with sportsbook leadership to develop promotional strategic initiatives.
• Mentor employees to help them improve as ticket writers.
• Motivate staff to provide high-level customer service to regular customers and novice bettors.
• Handle escalated customer complaints and issues as needed.
• Ensure sportsbook staff follow company rules and state gaming agency regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed